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An Intensive 2-Week Training Course

Building Core Leadership & Supervisory Competencies

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Code Date Venue Fee($)
MG189 09 - 20 Dec 2018 Dubai - UAE 9,500

*All fees are exclusive of VAT


Why Choose this Training Course?

An important role in any organisation is that of the Supervisor.  But what does it mean to be a Supervisor, and how can you improve on your performance?

This essential training course has been developed to ensure that delegates attending the course within the Supervisory role, fully understand their job, the requirements for the organisation and in so doing become better-performing Supervisors in their role.  It concentrated on the key aspects of what being a Supervisor entails, focusing on leadership, management and how to be more effective in the workplace.  This PetroKnowledge course will also involve focusing on communication and interpersonal skills as well as problem solving techniques and performance management.  There will be emphasis on team Work and team building to ensure all-round development.  This is essential development for anyone in the Supervisory role.

This training course will highlight:

  • Understanding leadership and how this differs from traditional management techniques
  • How to improve your self-awareness through knowledge and understanding
  • The art of managing people through excellent interpersonal skills and communication techniques
  • Tools and methods for developing increased performance management
  • Techniques for productive time management and problem solving
  • Dynamics of a high performing team; assigning roles and structure

The Structure

This comprehensive training course consists of two modules which can be booked as a 2-Week Training event, or as individual, 5 Day courses.

Module 1 - Building Leadership Core Competencies

Module 2 - Building Core Supervisory Competencies


Training Objectives click here

What are the Goals?

 By the end of this training course, participants will learn to:

  • Understand the differences in leadership and management and be aware of your own self-understanding
  • Identify your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
  • Apply time management techniques and problem solving models to improve decision making
  • Develop powerful interpersonal techniques to improve communication and manage others effectively
  • Apply coaching and feedback techniques to increase people performance management
  • Improve team cohesion and impact on production through your management and actions

Target Audience click here

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  •  Newly promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

Training Methods click here

How will this Training Course be Presented?

Participants to this PetroKnowledge training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course.  In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Daily Agenda click here

Module I - Building Leadership Core Competencies

Day One: Leadership: Self-awareness to Growth

Day 1 focuses on the leadership core competencies around you: your own self-awareness, personal power and leadership style.  Using this information you can then begin to develop yourself to become a more effective and inspirational leader.

Key behaviours

  • Self-awareness
  • Leadership style
  • Competency development
  • Personal power
  • Self confidence
  • Personal Development

Topics to be covered

  • Defining Leadership
  • Competencies of great leaders
  • Leadership styles, attributes and qualities
  • VUCA leadership: the new normal
  • Personal power and emotional intelligence
  • Self-understanding to SWOT
  • Leadership Assessment

Day Two: Leading through Positive Interaction and Influence

By definition, Leaders are great influencers. Having gained a clear insight into your self this day will focus on applying further core leadership competencies around positive interpersonal and influencing for success.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • People negotiation

Topics to be covered

  • Developing positive inspirational leadership
  • Psychology of personal interaction and motivation
  • Key interpersonal and engagement techniques
  • Influencing skills and methods
  • Social Networking: how to work the room
  • The art of social negotiation

Day Three: Client Relationship Building

Great leaders have strong networks to work with, utilize and support them.  They build trust with others and through this improve their leadership power and standing.  This day will focus on the key leadership competencies of building wider relations in business.

Key behaviours

  • Customer and Client focus
  • Accountability and Consistency
  • Business Influencing
  • Business communication
  • Partnership building

Topics to be covered

  • Defining your key clients and customers
  • 5 key fundamentals of lasting client building
  • Networking and business influence
  • Social media and business communication to build relationships
  • Developing long-term partnerships through trust and integrity

Day Four: Leadership for Sustainable Growth

In order to move the organisation forward and promote growth the core leadership competencies of the leader will involve setting direction and ensuring the delivery of objectives to individuals and teams.  This day will focus on these key leadership areas.

Key behaviours

  • Setting direction
  • Goal directedness
  • Results orientation
  • Role allocation
  • Inspiring communication

Topics to be covered

  • Creating an environment for growth
  • Forming vision and values
  • Defining Organisational Aims, Goals, and Targets
  • Developing and cascading clear business objectives
  • Communicating the message as a leader

Day Five: Leading Organisational Success

The final day of the training programme will focus on leading the organisation through setting the wider organisational direction; as well as the core leadership competencies of the importance of succession planning to ensure sustainable growth.

Key behaviours

  • Facilitating change
  • Strategic planning
  • Organisational Sustainability
  • Future planning
  • Future personal development

Topics to be covered

  • Leading through change
  • Strategic and future planning
  • Organisational Planning: Succession Planning for a sustainable future
  • Celebrating organisational success
  • Next steps

Module II - Building Core Supervisory Competencies

Day Six: The Importance of the Supervisory Role in the Organisation

Day 6 will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

  • Role identification
  • Self-awareness
  • Personal Confidence
  • Integrity
  • Knowledge management

Topics to be covered

  • Supervisory role: importance in organizational success
  • Managing or Leading as a Supervisor?
  • The Power Bases of the Supervisor
  • Supervisory characteristics, competences and behaviours
  • Inspiring change and innovations leading to continuous improvement
  • Personal Accountability, Reliability, Integrity and Honesty

Day Seven: Problem Solving, Decision Making and Time Management

Day 7 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

  • Problem Solving
  • Decision Making
  • Risk analysis
  • Time Management
  • Resource allocation

Topics to be covered

  • Defining problems
  • Assessing risks and analyzing problems
  • Problem solving models and techniques
  • Decision making processes
  • Time problems
  • Prioritizing your time and others
  • Allocating resources

Day Eight: Mastering Communication and Interpersonal Skills

Day 8 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • Conflict resolution
  • People negotiation

Topics to be covered

  • Overcoming communication barriers
  • The power of questions
  • Active listening skills
  • How to influence the outcome/effects of others
  • Persuasion and negotiation: keys to personal influence
  • Conflict management: managing conflict assertively
  • Effective meeting skills

Day Nine: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

  • Interdependence
  • Team dynamics
  • Group thinking
  • Motivation
  • Delegation

Topics to be covered

  • Factors for enhanced Team development
  • Increasing team performance
  • Group dynamics
  • Job enrichment and motivation
  • Effective delegation of tasks

Day Ten: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

  • Development of others
  • Development planning
  • Coaching
  • Giving Feedback
  • Enhanced performance

Topics to be covered

  • How people learn
  • Positive development: training and development planning
  • Coaching for personal and team growth
  • Giving powerful feedback to increase optimum performance
  • Next steps

Related Courses click here


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VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

PetroKnowledge Training


Building Core Leadership & Supervisory Competencies


Code Date Venue Fees
MG189 09 - 20 Dec 2018 Dubai - UAE $9,500



Why Choose this Training Course?

An important role in any organisation is that of the Supervisor.  But what does it mean to be a Supervisor, and how can you improve on your performance?

This essential training course has been developed to ensure that delegates attending the course within the Supervisory role, fully understand their job, the requirements for the organisation and in so doing become better-performing Supervisors in their role.  It concentrated on the key aspects of what being a Supervisor entails, focusing on leadership, management and how to be more effective in the workplace.  This PetroKnowledge course will also involve focusing on communication and interpersonal skills as well as problem solving techniques and performance management.  There will be emphasis on team Work and team building to ensure all-round development.  This is essential development for anyone in the Supervisory role.

This training course will highlight:

The Structure

This comprehensive training course consists of two modules which can be booked as a 2-Week Training event, or as individual, 5 Day courses.

Module 1 - Building Leadership Core Competencies

Module 2 - Building Core Supervisory Competencies


Training Objectives

What are the Goals?

 By the end of this training course, participants will learn to:

Target Audience

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

Training Methods

How will this Training Course be Presented?

Participants to this PetroKnowledge training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course.  In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Daily Agenda

Module I - Building Leadership Core Competencies

Day One: Leadership: Self-awareness to Growth

Day 1 focuses on the leadership core competencies around you: your own self-awareness, personal power and leadership style.  Using this information you can then begin to develop yourself to become a more effective and inspirational leader.

Key behaviours

  • Self-awareness
  • Leadership style
  • Competency development
  • Personal power
  • Self confidence
  • Personal Development

Topics to be covered

  • Defining Leadership
  • Competencies of great leaders
  • Leadership styles, attributes and qualities
  • VUCA leadership: the new normal
  • Personal power and emotional intelligence
  • Self-understanding to SWOT
  • Leadership Assessment

Day Two: Leading through Positive Interaction and Influence

By definition, Leaders are great influencers. Having gained a clear insight into your self this day will focus on applying further core leadership competencies around positive interpersonal and influencing for success.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • People negotiation

Topics to be covered

  • Developing positive inspirational leadership
  • Psychology of personal interaction and motivation
  • Key interpersonal and engagement techniques
  • Influencing skills and methods
  • Social Networking: how to work the room
  • The art of social negotiation

Day Three: Client Relationship Building

Great leaders have strong networks to work with, utilize and support them.  They build trust with others and through this improve their leadership power and standing.  This day will focus on the key leadership competencies of building wider relations in business.

Key behaviours

  • Customer and Client focus
  • Accountability and Consistency
  • Business Influencing
  • Business communication
  • Partnership building

Topics to be covered

  • Defining your key clients and customers
  • 5 key fundamentals of lasting client building
  • Networking and business influence
  • Social media and business communication to build relationships
  • Developing long-term partnerships through trust and integrity

Day Four: Leadership for Sustainable Growth

In order to move the organisation forward and promote growth the core leadership competencies of the leader will involve setting direction and ensuring the delivery of objectives to individuals and teams.  This day will focus on these key leadership areas.

Key behaviours

  • Setting direction
  • Goal directedness
  • Results orientation
  • Role allocation
  • Inspiring communication

Topics to be covered

  • Creating an environment for growth
  • Forming vision and values
  • Defining Organisational Aims, Goals, and Targets
  • Developing and cascading clear business objectives
  • Communicating the message as a leader

Day Five: Leading Organisational Success

The final day of the training programme will focus on leading the organisation through setting the wider organisational direction; as well as the core leadership competencies of the importance of succession planning to ensure sustainable growth.

Key behaviours

  • Facilitating change
  • Strategic planning
  • Organisational Sustainability
  • Future planning
  • Future personal development

Topics to be covered

  • Leading through change
  • Strategic and future planning
  • Organisational Planning: Succession Planning for a sustainable future
  • Celebrating organisational success
  • Next steps

Module II - Building Core Supervisory Competencies

Day Six: The Importance of the Supervisory Role in the Organisation

Day 6 will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

  • Role identification
  • Self-awareness
  • Personal Confidence
  • Integrity
  • Knowledge management

Topics to be covered

  • Supervisory role: importance in organizational success
  • Managing or Leading as a Supervisor?
  • The Power Bases of the Supervisor
  • Supervisory characteristics, competences and behaviours
  • Inspiring change and innovations leading to continuous improvement
  • Personal Accountability, Reliability, Integrity and Honesty

Day Seven: Problem Solving, Decision Making and Time Management

Day 7 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

  • Problem Solving
  • Decision Making
  • Risk analysis
  • Time Management
  • Resource allocation

Topics to be covered

  • Defining problems
  • Assessing risks and analyzing problems
  • Problem solving models and techniques
  • Decision making processes
  • Time problems
  • Prioritizing your time and others
  • Allocating resources

Day Eight: Mastering Communication and Interpersonal Skills

Day 8 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • Conflict resolution
  • People negotiation

Topics to be covered

  • Overcoming communication barriers
  • The power of questions
  • Active listening skills
  • How to influence the outcome/effects of others
  • Persuasion and negotiation: keys to personal influence
  • Conflict management: managing conflict assertively
  • Effective meeting skills

Day Nine: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

  • Interdependence
  • Team dynamics
  • Group thinking
  • Motivation
  • Delegation

Topics to be covered

  • Factors for enhanced Team development
  • Increasing team performance
  • Group dynamics
  • Job enrichment and motivation
  • Effective delegation of tasks

Day Ten: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

  • Development of others
  • Development planning
  • Coaching
  • Giving Feedback
  • Enhanced performance

Topics to be covered

  • How people learn
  • Positive development: training and development planning
  • Coaching for personal and team growth
  • Giving powerful feedback to increase optimum performance
  • Next steps

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© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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