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An Intensive 5 Day Training Course

Achieving Supervisory Excellence
Managing People and Increasing Workplace Performance

Previously advertised as Building Core Supervisory Competencies

Print this Course

Code Date Venue Fee($)
MG151 16 - 20 Dec 2018 Dubai - UAE 4,750
MG151 15 - 19 Dec 2019 Dubai - UAE 4,950

*All fees are exclusive of VAT


Why Choose this Training Course?

This training course has been specifically designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in their respective disciplines.  On this Building Core Supervisory Competencies training course, you will learn about utilising management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved performance. This PetroKnowledge course is essential development for supervisors operating and working in any industry.

This training course will highlight:


Training Objectives

What are the Goals?

By the end of this training course, participants will learn to:

  • Understand your self-awareness, as well as your role in the organisation and management style in order to effectively apply self-management.
  • Determine effective problem solving, risk identification and analysis within your working environment
  • Apply powerful interpersonal techniques to improve communication and manage others effectively
  • Apply development, coaching and feedback techniques to increase optimum people performance management
  • Improve team cohesion and impact on production through your management and actions.

Target Audience

Who is this Training Course for?

This PetroKnowledge training course is suitable for supervisors from any background or discipline, this can include:

  • Newly promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

Training Methods

How will this Training Course be Presented?

This training course will utilise a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes targeted facilitated group and individual exercises, experiential case studies, role-play, as well as content specific videos.  The instructor will also facilitate learning by encouraging the delegates to test and critically appraise any theories and concepts on the training.

Daily Agenda

Day One: The Importance of the Supervisory Role in the Organisation

Day will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

  • Role identification
  • Self-awareness
  • Personal Confidence
  • Integrity
  • Knowledge management

Topics to be covered

  • Supervisory role: importance in organizational success
  • Managing or Leading as a Supervisor?
  • The Power Bases of the Supervisor
  • Supervisory characteristics, competences and behaviours
  • Inspiring change and innovations leading to continuous improvement
  • Personal Accountability, Reliability, Integrity and Honesty

Day Two: Problem solving, Decision Making and Time Management

Day 2 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

  • Problem Solving
  • Decision Making
  • Risk analysis
  • Time Management
  • Resource allocation

Topics to be covered

  • Defining problems
  • Assessing risks and analyzing problems
  • Problem solving models and techniques
  • Decision making processes
  • Time problems
  • Prioritizing your time and others
  • Allocating resources

Day Three: Mastering Communication and Interpersonal Skills

Day 3 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • Conflict resolution
  • People negotiation

Topics to be covered

  • Overcoming communication barriers
  • The power of questions
  • Active listening skills
  • How to influence the outcome/effects of others
  • Persuasion and negotiation: keys to personal influence
  • Conflict management: managing conflict assertively
  • Effective meeting skills

Day Four: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

  • Interdependence
  • Team dynamics
  • Group thinking
  • Motivation
  • Delegation

Topics to be covered

  • Factors for enhanced Team development
  • Increasing team performance
  • Group dynamics
  • Job enrichment and motivation
  • Effective delegation of tasks

Day Five: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

  • Development of others
  • Development planning
  • Coaching
  • Giving Feedback
  • Enhanced performance

Topics to be covered

  • How people learn
  • Positive development: training and development planning
  • Coaching for personal and team growth
  • Giving powerful feedback to increase optimum performance
  • Next steps

Related Courses

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Home » Courses » Management & Leadership » Achieving Supervisory ExcellenceManaging People and Increasing Workplace Performance
PetroKnowledge Training


Achieving Supervisory Excellence
Managing People and Increasing Workplace Performance

Previously advertised as Building Core Supervisory Competencies


Code Date Venue Fees
MG151 16 - 20 Dec 2018 Dubai - UAE $4,750
MG151 15 - 19 Dec 2019 Dubai - UAE $4,950



Why Choose this Training Course?

This training course has been specifically designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in their respective disciplines.  On this Building Core Supervisory Competencies training course, you will learn about utilising management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved performance. This PetroKnowledge course is essential development for supervisors operating and working in any industry.

This training course will highlight:


Training Objectives

What are the Goals?

By the end of this training course, participants will learn to:

Target Audience

Who is this Training Course for?

This PetroKnowledge training course is suitable for supervisors from any background or discipline, this can include:

Training Methods

How will this Training Course be Presented?

This training course will utilise a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes targeted facilitated group and individual exercises, experiential case studies, role-play, as well as content specific videos.  The instructor will also facilitate learning by encouraging the delegates to test and critically appraise any theories and concepts on the training.

Daily Agenda

Day One: The Importance of the Supervisory Role in the Organisation

Day will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

Topics to be covered

Day Two: Problem solving, Decision Making and Time Management

Day 2 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

Topics to be covered

Day Three: Mastering Communication and Interpersonal Skills

Day 3 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

Topics to be covered

Day Four: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

Topics to be covered

Day Five: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

Topics to be covered

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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