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An Intensive 2-Week Training Course

Building Core Supervisory & Team Competencies

Managing a Team to Optimum Performance

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Code Date Venue Fee($)
MG190 15 - 26 Dec 2019 Dubai - UAE 9,900

*All fees are exclusive of VAT


Why Choose this Training Course?

 As a Supervisor in the business, it’s important that you fully understand your role, as well as have the skills and knowledge to lead, as well as manage, your most important asset – your team.

This highly-interactive training course has been developed to equip Supervisors with the two important development areas aligned to their role – them self and their people, as well as manging and leading a team.  It will focus on the role of the Supervisor as well as the important areas of self-management, managing people as well as performance.  These are vital areas for focus of self-development and improvement.  The second key area will revolve around leading and managing teams, understanding the dynamics as well as empowering the team to success.  This essential development for Supervisors of all levels.

This training course will highlight:

The Structure

This comprehensive training course consists of two modules which can be booked as a 2-Week Training event, or as individual, 5 Day courses.

Module 1 - Building Core Supervisory Competencies

Module 2 - Building Core Team Competencies


Training Objectives click here

What are the Goals?

By the end of this training course, participants will learn to:

  • Understand and describe your important role in the organisation
  • Understand your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
  • Learn time management techniques and problem solving models to improve decision making
  • Apply powerful interpersonal techniques to improve communication and manage others effectively
  • Understand the role of the leader in team situations as the facilitator of engagement, collaboration, innovation, trust and empowerment in team situations
  • Develop core team leading behavioural competencies to effectively lead a team
  • Create a high performing team through active engagement and collaboration
  • Manage team performance through trust and empowerment

Target Audience click here

Who is this Training Course for?

This PetroKnowledge course is suitable to a wide range of professionals but will greatly benefit:

  • Newly promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

Training Methods click here

How will this Training Course be Presented?

Participants to this training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course.  In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Daily Agenda click here

Module I - Building Core Supervisory Competencies

Day One: The Importance of the Supervisory Role in the Organisation

Day will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

  • Role identification
  • Self-awareness
  • Personal Confidence
  • Integrity
  • Knowledge management

Topics to be covered

  • Supervisory role: importance in organizational success
  • Managing or Leading as a Supervisor?
  • The Power Bases of the Supervisor
  • Supervisory characteristics, competences and behaviours
  • Inspiring change and innovations leading to continuous improvement
  • Personal Accountability, Reliability, Integrity and Honesty

Day Two: Problem solving, Decision Making and Time Management

Day 2 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

  • Problem Solving
  • Decision Making
  • Risk analysis
  • Time Management
  • Resource allocation

Topics to be covered

  • Defining problems
  • Assessing risks and analyzing problems
  • Problem solving models and techniques
  • Decision making processes
  • Time problems
  • Prioritizing your time and others
  • Allocating resources

Day Three: Mastering Communication and Interpersonal Skills

Day 3 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • Conflict resolution
  • People negotiation

Topics to be covered

  • Overcoming communication barriers
  • The power of questions
  • Active listening skills
  • How to influence the outcome/effects of others
  • Persuasion and negotiation: keys to personal influence
  • Conflict management: managing conflict assertively
  • Effective meeting skills

Day Four: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

  • Interdependence
  • Team dynamics
  • Group thinking
  • Motivation
  • Delegation

Topics to be covered

  • Factors for enhanced Team development
  • Increasing team performance
  • Group dynamics
  • Job enrichment and motivation
  • Effective delegation of tasks

Day Five: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

  • Development of others
  • Development planning
  • Coaching
  • Giving Feedback
  • Enhanced performance

Topics to be covered

  • How people learn
  • Positive development: training and development planning
  • Coaching for personal and team growth
  • Giving powerful feedback to increase optimum performance
  • Next steps

Module II - Building Core Team Competencies

Day Six: Understanding Team Dynamics and Structure

On Day 6, we set the foundations for building core team competencies, focusing on the leadership and team dynamics needed to succeed.

Key behaviours

  • Leadership
  • Team structure
  • Team dynamics
  • Self-awareness
  • Team role behaviour

Topics to be covered

  • Team Leadership
  • The sociology of the team
  • Non-traditional team structures
  • Working the Team Performance Curve
  • Team Profile Assessment
  • Identifying optimum team roles

Day Seven: Achieving Engagement and Alignment

Communication is important in any business environment, but in building core team competencies it is vital to ensure group cohesion and good relations.  Day 7 will focus on the key team competencies around team interpersonal and communication skills.

Key behaviours

  • Communication skills
  • Listening skills
  • Interpersonal skills
  • Influencing
  • Handling and managing change

Topics to be covered

  • Team communication structures
  • Effective interpersonal communication
  • Active Listening
  • Influencing for results
  • Creating and communicating the vison
  • Managing change within the team

Day Eight: Increasing Team Performance and Collaboration

Day 8 focuses on team performance and collaboration as part of the core team competencies.  A team requires direction to ensure maximum performance and while operating at high capacity any team disharmony will need to be managed accordingly.

Key behaviours

  • Managing performance
  • Setting objectives
  • Reward strategies
  • Managing and dealing with conflict
  • Negotiation

Topics to be covered

  • Team performance management
  • Objective setting for increased performance
  • Motivation and reward within teams
  • Active conflict management in teams
  • Negotiation strategies to achieve team agreement

Day Nine: Igniting Team Innovation

Collectively a team is a powerful force to generate ideas and solutions.  This core team building competency requires the freedom to actively contribute to the ideas and dreams through powerful problem and innovation techniques, which will be covered on this 9th training day.

Key behaviours

  • Problem solving
  • Decision making
  • Group consensus methods
  • Inter-group communication
  • Consensus forming

Topics to be covered

  • Team factors: ACL model
  • Problem solving: defining the problem
  • Team problem solving techniques
  • Innovation and creativity
  • Decision making and reaching a consensus

Day Ten: Empowerment and Team Development

The final day of the training course will focus on the core team competencies surrounding development.  To ensure that you continually get the best out of your team it is vital that you actively develop them to ensure continued success.

Key behaviours

  • Developing others
  • Delegation
  • Empowerment
  • Giving feedback
  • Mentoring and Coaching in teams

Topics to be covered

  • Empowering for success
  • Effective Team delegation
  • Development planning
  • Team Mentoring and Coaching
  • Feedback for greater improvement

Related Courses click here


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Home » Courses » Management & Leadership » Building Core Supervisory & Team Competencies
PetroKnowledge Training


Building Core Supervisory & Team Competencies
Managing a Team to Optimum Performance


Code Date Venue Fees
MG190 15 - 26 Dec 2019 Dubai - UAE $9,900



Why Choose this Training Course?

 As a Supervisor in the business, it’s important that you fully understand your role, as well as have the skills and knowledge to lead, as well as manage, your most important asset – your team.

This highly-interactive training course has been developed to equip Supervisors with the two important development areas aligned to their role – them self and their people, as well as manging and leading a team.  It will focus on the role of the Supervisor as well as the important areas of self-management, managing people as well as performance.  These are vital areas for focus of self-development and improvement.  The second key area will revolve around leading and managing teams, understanding the dynamics as well as empowering the team to success.  This essential development for Supervisors of all levels.

This training course will highlight:

The Structure

This comprehensive training course consists of two modules which can be booked as a 2-Week Training event, or as individual, 5 Day courses.

Module 1 - Building Core Supervisory Competencies

Module 2 - Building Core Team Competencies


Training Objectives

What are the Goals?

By the end of this training course, participants will learn to:

Target Audience

Who is this Training Course for?

This PetroKnowledge course is suitable to a wide range of professionals but will greatly benefit:

Training Methods

How will this Training Course be Presented?

Participants to this training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course.  In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Daily Agenda

Module I - Building Core Supervisory Competencies

Day One: The Importance of the Supervisory Role in the Organisation

Day will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

Topics to be covered

Day Two: Problem solving, Decision Making and Time Management

Day 2 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

Topics to be covered

Day Three: Mastering Communication and Interpersonal Skills

Day 3 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

Topics to be covered

Day Four: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

Topics to be covered

Day Five: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

Topics to be covered

Module II - Building Core Team Competencies

Day Six: Understanding Team Dynamics and Structure

On Day 6, we set the foundations for building core team competencies, focusing on the leadership and team dynamics needed to succeed.

Key behaviours

Topics to be covered

Day Seven: Achieving Engagement and Alignment

Communication is important in any business environment, but in building core team competencies it is vital to ensure group cohesion and good relations.  Day 7 will focus on the key team competencies around team interpersonal and communication skills.

Key behaviours

Topics to be covered

Day Eight: Increasing Team Performance and Collaboration

Day 8 focuses on team performance and collaboration as part of the core team competencies.  A team requires direction to ensure maximum performance and while operating at high capacity any team disharmony will need to be managed accordingly.

Key behaviours

Topics to be covered

Day Nine: Igniting Team Innovation

Collectively a team is a powerful force to generate ideas and solutions.  This core team building competency requires the freedom to actively contribute to the ideas and dreams through powerful problem and innovation techniques, which will be covered on this 9th training day.

Key behaviours

Topics to be covered

Day Ten: Empowerment and Team Development

The final day of the training course will focus on the core team competencies surrounding development.  To ensure that you continually get the best out of your team it is vital that you actively develop them to ensure continued success.

Key behaviours

Topics to be covered

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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