Petroknowledge

An Intensive 2 - Day Training Course

Emotional Skills and Competence

Learn to Manage your Emotions and Identify them in Others

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Code Date Venue Fee($)
MG231 23 - 24 May 2021 Dubai - UAE 2,400
MG231 20 - 21 Sep 2021 London - UK 2,400

*All fees are exclusive of VAT


Why Choose this Training Course?

“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman

It is established that we do business with people that we know, like and trust.  Whether you are a manager, negotiator, facilitator, or parent, developing your emotional skills and interacting constructively with others is vital to the success of building successful relationships.

The PetroKnowledge Emotional Skills and Competencies training seminar will give you the tools, techniques, and approaches to become the master of your emotions and ensure that they are working for you, and not against you.

You will develop your behaviour analysis abilities and enhance your skills in reading others through verbal and non-verbal cues. You will learn how to use this advanced competency to gain deeper insights into the thoughts and feelings of those you interact with and aid you in building constructive and positive relationships.

This PetroKnowledge Emotional Skills and Competencies training seminar will highlight:


Training Objectives

What are the Goals? 

By the end of this PetroKnowledge Emotional Skills and Competencies training seminar, participants will learn to:

  • Recognise & manage your own emotions
  • Develop powerful strategies for building productive relationships
  • Gain deeper insights into the thoughts and feelings of those you interact with
  • Enhance your ability to analyse verbal & nonverbal behavioural cues
  • Building constructive and positive relationships

Target Audience

Who is this Training Course for?

This PetroKnowledge Emotional Skills and Competencies training seminar is suitable to a wide range of professionals but will greatly benefit:

  • All Professionals
  • Supervisors or Managers
  • Training Professionals
  • Therapists
  • HR Professionals
  • Any professional who is required to manage stakeholders

Training Methods

How will this Training Course be Presented?

Participants to this PetroKnowledge Emotional Skills and Competencies training seminar will receive a thorough training on the subjects covered by the seminar outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Seminar methodology includes interactive exercises involving case studies.

Based on Dr Ekman’s research and world-class training methodology, you will also use live practice sessions to build knowledge, skills, and application with high-quality feedback from the Paul Ekman Approved Trainers.

All delegates receive a graded Certificate signed by Dr. Paul Ekman on successful completion of the assessment during training seminar.

Organisational Impact

After this PetroKnowledge Emotional Skills and Competencies training seminar your employees will:

  • Understand how emotions work
  • Be able to read emotions in others through their verbal and non-verbal behaviours
  • Understand the emotions of others more insightfully
  • Use their new skills to develop constructive and positive relationships
  • Adopt enhanced active listening and observation skills.

Personal Impact

After this PetroKnowledge Emotional Skills and Competencies training seminar you personally will:

  • Know your emotional triggers and how to manage them
  • Be aware of emotional impulses from the outset
  • Respond to emotionally charged situations, and not react impulsively towards them
  • Adopt active listening and observation skills

Daily Agenda

Day One: Identifying Emotions & Self-Awareness

  • Emotions defined
  • Emotional Timeline
  • Automatic appraisal system
  • Self-awareness/management
  • Attentiveness

Day Two: Identifying & Managing Emotions of Others

  • Components of communication
  • The Face
  • Emotions & the face
  • Subtle/partial expressions
  • Managing the process
  • Preparation & Engagement
  • Evaluation & Learning

Awarded Certificate

  • On successful completion of this training course, PetroKnowledge Certificate will be awarded to the delegates

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Home » Courses » Management, Strategy & Leadership » Emotional Skills and Competence
PetroKnowledge Training


Emotional Skills and Competence
Learn to Manage your Emotions and Identify them in Others


Code Date Venue Fees
MG231 23 - 24 May 2021 Dubai - UAE $2,400
MG231 20 - 21 Sep 2021 London - UK $2,400



Why Choose this Training Course?

“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman

It is established that we do business with people that we know, like and trust.  Whether you are a manager, negotiator, facilitator, or parent, developing your emotional skills and interacting constructively with others is vital to the success of building successful relationships.

The PetroKnowledge Emotional Skills and Competencies training seminar will give you the tools, techniques, and approaches to become the master of your emotions and ensure that they are working for you, and not against you.

You will develop your behaviour analysis abilities and enhance your skills in reading others through verbal and non-verbal cues. You will learn how to use this advanced competency to gain deeper insights into the thoughts and feelings of those you interact with and aid you in building constructive and positive relationships.

This PetroKnowledge Emotional Skills and Competencies training seminar will highlight:


Training Objectives

What are the Goals? 

By the end of this PetroKnowledge Emotional Skills and Competencies training seminar, participants will learn to:

Target Audience

Who is this Training Course for?

This PetroKnowledge Emotional Skills and Competencies training seminar is suitable to a wide range of professionals but will greatly benefit:

Training Methods

How will this Training Course be Presented?

Participants to this PetroKnowledge Emotional Skills and Competencies training seminar will receive a thorough training on the subjects covered by the seminar outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Seminar methodology includes interactive exercises involving case studies.

Based on Dr Ekman’s research and world-class training methodology, you will also use live practice sessions to build knowledge, skills, and application with high-quality feedback from the Paul Ekman Approved Trainers.

All delegates receive a graded Certificate signed by Dr. Paul Ekman on successful completion of the assessment during training seminar.

Organisational Impact

After this PetroKnowledge Emotional Skills and Competencies training seminar your employees will:

Personal Impact

After this PetroKnowledge Emotional Skills and Competencies training seminar you personally will:

Daily Agenda

Day One: Identifying Emotions & Self-Awareness

Day Two: Identifying & Managing Emotions of Others

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2021. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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