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An Intensive 5 Day Training Course

Maintenance Contracting & Outsourcing

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Code Date Venue Fee($)
MN159 23 - 27 Dec 2018 Dubai - UAE 4,750
MN159 20 - 24 Jan 2019 Dubai - UAE 4,950
MN159 14 - 18 Apr 2019 Dubai - UAE 4,950
MN159 04 - 08 Aug 2019 Abu Dhabi - UAE 4,950
MN159 22 - 26 Dec 2019 Dubai - UAE 4,950

*All fees are exclusive of VAT


Why Choose this Training Course?

In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

This highly interactive training course will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the course with the tools to improve your contracts and contract management.

This training course will highlight:


Training Objectives click here

What are the Goals?

At the end of this training course, you will learn to:

  • Decide rationally what maintenance activities to outsource and what not
  • Use the features, functions and benefits of lean maintenance contracts
  • Use the most applicable type of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Define service levels and monitor the contractor performance
  • Develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Evaluate the delivered performance of all parties involved
  • Implement maintenance contract management

Target Audience click here

Who is this Training Course for?

This PetroKnowledge training course is suitable to a wide range of professionals involved in the area of maintenance contracts, but will greatly benefit:

  • All professionals involved in procurement and supply chain management
  • All professionals negotiating, managing and verifying maintenance contracts
  • Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this course as a unit
  • Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing

Training Methods click here

How will this Training Course be Presented?

The training course will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Daily Agenda click here

Day One: Outsourcing Considerations

Competency Description: The objective is to establish a strong understanding of maintenance contracting & outsourcing as a process to make objective (out)sourcing decisions and to realize better performance together with the contractor. 

Key behaviours

  • Understand the maintenance contracting & outsourcing framework
  • Understand how maintenance contracting & outsourcing relate to the broader perspective of asset management
  • Identify different (out)sourcing strategies
  • Identify risk and apply it within contracting and outsourcing
  • Identifying and learning from best practice

Topics to be covered

  • Introduction
  • Asset management - The business impact of maintenance
  • Considerations in outsourcing maintenance – what to outsource and what not?
  • Activity on asset matrix
  • Risks involved
  • Outsourcing maintenance activities – case study

Day Two: Maintenance Contracts

Competency Description: The objective is to understand the different types of contract which are available, how to apply them where and when and how to monitor the performance of the contractor.

Key behaviours

  • Identify the basis & complex contract types
  • Understand the procurement aspects
  • Understand how to select the best contractor
  • Understand and apply the basic concepts to monitor and manage contractor performance
  • Identifying and learning from best practice

Topics to be covered

  • Maintenance contract types
  • Parties involved
  • The tendering process – modern ways of tendering
  • Choosing the right contractor
  • Costing the service
  • Defining Key Performance Indicators to monitor the performance of all parties involved
  • Use of Balanced Scorecard with performance contracts
  • Interactive exercise and examples

Day Three: Developing the Maintenance Contract

Competency Description: The objective is to establish a strong understanding of the maintenance contract development cycle.

Key behaviours

  • Understand vendor management & partnership aspects
  • Understand the contracting cycle steps.
  • Identify a winning contracting team
  • Understand the key elements for defining the required service levels
  • Apply the basic elements of writing the contract
  • Identifying and learning from best practice

Topics to be covered

  • Vendor management
  • The contracting cycle
  • Assemble a team
  • Assess, determine and specify the required service levels
  • Writing the contract – contents of a maintenance contract
  • Interactive exercise: review some existing contracts
  • Implementing contract management – how to make it work (performance management)
  • Periodic evaluation & improvement

Day Four: Grounding and Negotiating the Contract

Competency Description: The objective is to understand that Risk Based Maintenance is a proper means to ground a maintenance contract and that the goal of negotiating the contract should be win-win instead of win-lose.

Key behaviours

  • Understand the principle of Risk Based Maintenance
  • Identify possible opportunities in using RBM to ground your maintenance contracts and keep the knowledge inhouse
  • Understand the basic elements of negotiating
  • Identify negotiating ploys and tactics
  • Identifying and learning from best practice

Topics to be covered

  • Expectations about availability, reliability and costs
  • The extensive preventive maintenance schedule – “tricks” of maintenance contractors
  • The seven steps to develop a risk based maintenance concept
  • Using the maintenance concept to negotiate more effectively lean maintenance contracts
  • Negotiating the contract – negotiation ploys
  • Negotiating the contract – negotiation tactics
  • Negotiating tips
  • Interactive exercise and role play regarding negotiating

Day Five: Final Workshop

Competency Description: The objective is to establish that all learning points will be ensured and that you are able to apply it in your own working environment.

Key behaviours

  • Identifying service requirements
  • Understanding the tendering stages
  • Develop and negotiate the offer & contract
  • Apply contractor selection
  • Identifying and learning from best practice

Topics to be covered

  • Development of a maintenance contract in groups
  • Defining the requirements and service levels
  • Develop the offer
  • Selection criteria
  • Presenting the bid
  • Closing the contract
  • Evaluation of results
  • Wrap-up

Accreditation click here

PetroKnowledge is recognized by the Society for Maintenance & Reliability Professionals (SMRP) as an Approved Provider. The SMRP Approved Provider status allows PetroKnowledge to host a number of Maintenance & Reliability related continuing education trainings.

This training course is approved by SMRP to issue 25 Continuing Education Course Hours (CECHs) towards recertification of CMRP, CMRT or CAMA credentials.

Related Courses click here


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Home » Courses » Maintenance Management » Maintenance Contracting & Outsourcing
PetroKnowledge Training


Maintenance Contracting & Outsourcing


Code Date Venue Fees
MN159 23 - 27 Dec 2018 Dubai - UAE $4,750
MN159 20 - 24 Jan 2019 Dubai - UAE $4,950
MN159 14 - 18 Apr 2019 Dubai - UAE $4,950
MN159 04 - 08 Aug 2019 Abu Dhabi - UAE $4,950
MN159 22 - 26 Dec 2019 Dubai - UAE $4,950



Why Choose this Training Course?

In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

This highly interactive training course will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the course with the tools to improve your contracts and contract management.

This training course will highlight:


Training Objectives

What are the Goals?

At the end of this training course, you will learn to:

Target Audience

Who is this Training Course for?

This PetroKnowledge training course is suitable to a wide range of professionals involved in the area of maintenance contracts, but will greatly benefit:

Training Methods

How will this Training Course be Presented?

The training course will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Daily Agenda

Day One: Outsourcing Considerations

Competency Description: The objective is to establish a strong understanding of maintenance contracting & outsourcing as a process to make objective (out)sourcing decisions and to realize better performance together with the contractor. 

Key behaviours

Topics to be covered

Day Two: Maintenance Contracts

Competency Description: The objective is to understand the different types of contract which are available, how to apply them where and when and how to monitor the performance of the contractor.

Key behaviours

Topics to be covered

Day Three: Developing the Maintenance Contract

Competency Description: The objective is to establish a strong understanding of the maintenance contract development cycle.

Key behaviours

Topics to be covered

Day Four: Grounding and Negotiating the Contract

Competency Description: The objective is to understand that Risk Based Maintenance is a proper means to ground a maintenance contract and that the goal of negotiating the contract should be win-win instead of win-lose.

Key behaviours

Topics to be covered

Day Five: Final Workshop

Competency Description: The objective is to establish that all learning points will be ensured and that you are able to apply it in your own working environment.

Key behaviours

Topics to be covered

Accreditation

PetroKnowledge is recognized by the Society for Maintenance & Reliability Professionals (SMRP) as an Approved Provider. The SMRP Approved Provider status allows PetroKnowledge to host a number of Maintenance & Reliability related continuing education trainings.

This training course is approved by SMRP to issue 25 Continuing Education Course Hours (CECHs) towards recertification of CMRP, CMRT or CAMA credentials.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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Institute of Leadership & Management
Institute of Marine Engineering, Science and Technology
 Maintenance & Reliability Professionals
Energy Institute
merican Society for Nondestructive Testing
American Welding Society
Project Management Institute
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