+971 2 557 7389 info@petroknowledge.com
Petroknowledge

An Intensive 5 Day Training Course

Maintenance Errors

Understanding, Identifying and Managing the Human Factor

Print this Course

Home » Courses » Maintenance Management » Maintenance Errors
Code Date Venue Fee($)
MN162 25 - 29 Nov 2018 Dubai - UAE 4,750
MN162 24 - 28 Nov 2019 Dubai - UAE 4,950

*All fees are exclusive of VAT


Why Choose this Training Course?

Human factors are by far the largest cause of failures and incidents in maintenance. This goes not only for branches like aviation, but also for chemicals, oil & gas, energy and transportation. Investigation shows that approximately 12% of all aviation accidents are caused by a maintenance factor. At coal-fired power stations, 56% of forced outages happen within a week after a planned or maintenance shutdown. A power distribution company reported that on average between 50 and 60% of all failures are related to a maintenance error.

In the past we faced serious and tragic accidents in verious branches. Maintenance errors at least contributed to all of the above mentioned major accidents. Because  we are heavily dependent on complex modern technologies with high speed and large power and volumes, maintenance errors can have serious consequences in terms of safety, environmental issues, downtime and costs. Considering the numbers and consequences, maintenance errors should be treated as a business risk. We cannot eliminate the risk of maintenance error completely, but we can manage it more effectively.

This PetroKnowledge training course introduces participants to the skills and knowledge area of maintenance errors. It demonstrates why people make mistakes, not only in executing a maintenance job, but also in planning & preparing the job, in writing the maintenance manual and in engineering the asset. It shows how we could learn of maintenance errors, by analysing technical failures and incidents in a structured way. And the course demonstrates how we could manage maintenance error by managing the person, the task and the team; the workplace and the organization; and by creating a safety culture.

This training course will highlight:

  • The human error in maintenance phenomenom and why it is important
  • The fundamentals of human performance – psychology  meets engineering & maintenance
  • Different types of human error
  • Contributing circumstances
  • Basic methodologies to analyse technical failures and incidents
  • Principles of Maintenance Error Management: person – task – team – workplace – organization and how to implement it
  • Creating a safety culture

Training Objectives click here

What are the Goals?

At the end of this training course, delegates will be able to:

  • Understand how significant the human factor in maintenance is
  • Explain what human factors could cause maintenance errors
  • Apply a structured approach to find the root cause of technical failures and incidents
  • Understand the basic principles of Maintenance Error Management
  • Explain how managing maintenance errors interacts with implementing a safety culture and how it supports each other
  • Develop an action plan to manage maintenance errors in your own area of responsibility

Target Audience click here

Who is this Training Course for?

This PetroKnowledge training course is suitable to a wide range of professionals, but will greatly benefit:

  • All professionals involved in Maintenance, Engineering, Production and Safety
  • Anyone who wishes to update themselves on the human factor in maintenance and learn how to implement maintenance error management for the benefit of their organizations

Training Methods click here

How will this Training Course be Presented?

The training course will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Daily Agenda click here

Day One: Introduction to Human Error in Maintenance

Competency Description: The objective is to establish a strong understanding of the human factor in maintenance errors and what you can do about it. 

Key behaviours

  • Understand the significance
  • Understand how human error in maintenance relates to the broader perspective of risk management & safety culture
  • Identify risk
  • Identify the psychological background of human error
  • Identifying and learning from best practice

Topics to be covered

  • We do not want to talk about it, but....
  • The significance of human error in maintenance
  • Relationship with risk & risk management
  • The human risk
  • The psychological aspects of human error
    • Human attention
    • Levels of human performance: skill-based, rule-based, knowledge-based

Day Two: Human error – What is it?

Competency Description: The objective is to understand the different types of human error in maintenance, the contributing factors and the consequences.

Key behaviours

  • Identify the types of human error in maintenance
  • Understand the contributing factors
  • Identify the possible consequences
  • Apply it in your own organisation
  • Identifying and learning from best practice

Topics to be covered

  • Different types of human error in maintenance
  • How to identify them?
  • Contributing factors and circumstances
  • The consequences of maintenance errors
  • Case study

Day Three: How to Learn from Maintenance Errors

Competency Description: The objective is to understand how to learn from maintenance errors by identifying the root causes and take preventive measures.

Key behaviours

  • Understand that there is human error in research too
  • Understand the principle of preventive and corrective actions
  • Identify different methodologies to find root causes and understand the principles
  • Apply them in your own organisation
  • Identifying and learning from best practice

Topics to be covered

  • Basic methodologies to analyse technical failures and incidents
  • Multiple realities
  • Subjective views
  • Effective problem solving
  • Cause and effect relations
  • RCA methodologies – Application
    • Apollo RCA
    • Tripod
  • Case study

Day Four: Maintenance Error Management

Competency Description:

The objective is to understand how to prevent human error in maintenance as much as possible.

Key behaviours

  • Understand the basic principles of Maintenance Error Management
  • Apply Maintenance Error Management in your own organisation
  • Indentify the key elements of a safety culture
  • Understand the relationship of the safety culture of the organisation and Maintenance Error Management
  • Identifying and learning from best practice

Topics to be covered

  • Principles of Maintenance Error Management
  • Possible measures to take:
    • Person & Team
    • Workplace & Task
    • Organisation
  • Creating a safety culture

Day Five: Implementation Workshop

Competency Description:

The objective is to establish that all learning points will be ensured and that you are able to apply it in your own working environment.

Key behaviours

  • Identify the most important implementation aspects of human error management
  • Understand the mechanism behind the behaviour of people and how to influence it
  • Develop action plans
  • Apply them in your own organisation
  • Identifying and learning from best practice

Topics to be covered

  • Implementation aspects
  • Performance management: influencing the behaviour of people to gain better results
  • Action plan
  • Case study

Accreditation click here

PetroKnowledge is recognized by the Society for Maintenance & Reliability Professionals (SMRP) as an Approved Provider. The SMRP Approved Provider status allows PetroKnowledge to host a number of Maintenance & Reliability related continuing education trainings.

This training course is approved by SMRP to issue 25 Continuing Education Course Hours (CECHs) towards recertification of CMRP, CMRT or CAMA credentials.

Related Courses click here


Register Quick Enquiry Request an In-House Proposal

DMCA.com Protection Status

Home » Courses » Maintenance Management » Maintenance Errors

VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

PetroKnowledge Training


Maintenance Errors
Understanding, Identifying and Managing the Human Factor


Code Date Venue Fees
MN162 25 - 29 Nov 2018 Dubai - UAE $4,750
MN162 24 - 28 Nov 2019 Dubai - UAE $4,950



Why Choose this Training Course?

Human factors are by far the largest cause of failures and incidents in maintenance. This goes not only for branches like aviation, but also for chemicals, oil & gas, energy and transportation. Investigation shows that approximately 12% of all aviation accidents are caused by a maintenance factor. At coal-fired power stations, 56% of forced outages happen within a week after a planned or maintenance shutdown. A power distribution company reported that on average between 50 and 60% of all failures are related to a maintenance error.

In the past we faced serious and tragic accidents in verious branches. Maintenance errors at least contributed to all of the above mentioned major accidents. Because  we are heavily dependent on complex modern technologies with high speed and large power and volumes, maintenance errors can have serious consequences in terms of safety, environmental issues, downtime and costs. Considering the numbers and consequences, maintenance errors should be treated as a business risk. We cannot eliminate the risk of maintenance error completely, but we can manage it more effectively.

This PetroKnowledge training course introduces participants to the skills and knowledge area of maintenance errors. It demonstrates why people make mistakes, not only in executing a maintenance job, but also in planning & preparing the job, in writing the maintenance manual and in engineering the asset. It shows how we could learn of maintenance errors, by analysing technical failures and incidents in a structured way. And the course demonstrates how we could manage maintenance error by managing the person, the task and the team; the workplace and the organization; and by creating a safety culture.

This training course will highlight:


Training Objectives

What are the Goals?

At the end of this training course, delegates will be able to:

Target Audience

Who is this Training Course for?

This PetroKnowledge training course is suitable to a wide range of professionals, but will greatly benefit:

Training Methods

How will this Training Course be Presented?

The training course will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Daily Agenda

Day One: Introduction to Human Error in Maintenance

Competency Description: The objective is to establish a strong understanding of the human factor in maintenance errors and what you can do about it. 

Key behaviours

Topics to be covered

Day Two: Human error – What is it?

Competency Description: The objective is to understand the different types of human error in maintenance, the contributing factors and the consequences.

Key behaviours

Topics to be covered

Day Three: How to Learn from Maintenance Errors

Competency Description: The objective is to understand how to learn from maintenance errors by identifying the root causes and take preventive measures.

Key behaviours

Topics to be covered

Day Four: Maintenance Error Management

Competency Description:

The objective is to understand how to prevent human error in maintenance as much as possible.

Key behaviours

Topics to be covered

Day Five: Implementation Workshop

Competency Description:

The objective is to establish that all learning points will be ensured and that you are able to apply it in your own working environment.

Key behaviours

Topics to be covered

Accreditation

PetroKnowledge is recognized by the Society for Maintenance & Reliability Professionals (SMRP) as an Approved Provider. The SMRP Approved Provider status allows PetroKnowledge to host a number of Maintenance & Reliability related continuing education trainings.

This training course is approved by SMRP to issue 25 Continuing Education Course Hours (CECHs) towards recertification of CMRP, CMRT or CAMA credentials.

Print Page

© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


Sending your message. Please wait...

Close

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.

Download PDF

© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


Sending your message. Please wait...

Download PDF Click here to download PDF file Close

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.

Download The Complete PetroKnowledge Training Schedules Here

Quality Assured Training

PetroKnowledge is one of the exclusive group of training providers who have been awarded the prestigious ISO 29990:2010 accreditation.

ISO 29990:2010 ISO 29990:2010 & ISO 9001:2015

Our Training Partners

We are an approved training provider and partner to over 10 global institutions. We believe in training excellence and our partners are a testament to that commitment.

Institute of Leadership & Management
Institute of Marine Engineering, Science and Technology
 Maintenance & Reliability Professionals
Energy Institute
merican Society for Nondestructive Testing
American Welding Society
Project Management Institute
German Association for Water, Wastewater and Waste (DWA).

The PMI® Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.