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An Intensive 3 Day Workshop

Root Cause Analysis (RCA) Facilitator Workshop

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Code Date Venue Fee($)
MN177 15 - 17 Jul 2018 Dubai - UAE 3,500
MN177 10 - 12 Mar 2019 Dubai - UAE 3,500

*All fees are exclusive of VAT


Why Choose this Workshop?

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

It is not always understood but in problem solving and studying the root causes of any deviations, it is more and more important to share the information from the shop floor. These employees are the eyes, ears and noses in the organization, they know how it looks, how it happened and what attempts were made to avoid or solve the problem.

The RCA Facilitator is trained in RCA and basic tools in a way to mobilize this information. He or she is able to entangle employees on the shop floor in the problem-solving process with the same tools as used in extensive iRCA, iPSDM or Tripod studies, but on a basic level, in short interviews and small meetings. The RCA Facilitator is experienced among colleagues and is able to recognize problems, incidents, near misses, deviations and issues alike, to apply RCA tools to discuss, investigate and to solve them.

This PetroKnowledge workshop will provide the possibility to practice with your own tools and methods. A basic RCA method will be used as reverence and will probably improve tour own tools.

Critical to success: The RCA Facilitator must be aware of all kinds of deviations and the way employees actually deal with them. He or she has a lot of experience on or related to the shop floor. And the RCA Facilitator is happy to analyze problems in a rational and detailed manner.

This PetroKnowledge workshop will highlight:

  • The RCA principles, methods, concepts, models and process
  • Causal thinking, facts, assumptions and opinions
  • The function of assumptions and hypotheses
  • Used tools like causal chain, fault tree, Ishikawa, 5 Why, Is / Is Not Analysis
  • Exercises and assessments
  • Personal skills like systematic questioning, listening, recapitulating, dealing with different thinking preferences, managing the process

Training Objectives click here

What are the Goals?

The PetroKnowledge RCA Facilitator workshop focuses on a medium level of understanding RCA method as well as the ability to communicate on the shop floor with a wide range of people. The method must be applied in a light way and in ordinary communication.

At the end of this workshop, participants will be able to:

  • Know and understand the RCA and related methods in use in the company
  • Gather information and involve participants
  • Instruct and guide employees with the RCA method and providing feedback
  • Do Systematic questioning, gathering data and judge information
  • Present the (early) results of an RCA inventory

Target Audience click here

 

 

Training Methods click here

How will this workshop be presented?

Participants to this PetroKnowledge workshop will receive a thorough exposure on the subjects covered, with a combination of practical examples, many exercises and application on issues from their own work environment. Besides the workshop manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Daily Agenda click here

Root Cause Analysis (RCA) Problem Solving and Causal Chain

  • Generic pitfalls in problem solving
  • Personal needs for learning
  • RCA method and Event Map
  • The art of asking questions
  • Arranging information (problem and causality)
  • Case: Problem Solving
  • How to start RCA causal chain
  • Exercises in Event Mapping (the 5Why way)

Root Cause Analysis (RCA) Situation Analysis Is / Is Not

  • Problem Analysis and evaluate possible causes
  • Recognizing data and information to fit in Is/ Is Not
  • Understanding the nature of problem, deviation, timeline, location and patterns
  • Be aware of the use of visual information
  • Situation Analysis and testing Probable Causes
  • Apply RCA tools on actual cases from the shop floor (demonstrations by the trainer/ facilitator)

RCA and Human Factors

  • Human Factor Analysis tool
  • Pitfalls of Shaming and Blaming
  • Interviewing and Communication Skills
  • RCA cases from the Shop Floor
  • Exercise in the use of the HFA tool
  • Issues of implementation RCA in the organization

Related Courses click here


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VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

PetroKnowledge Training


Root Cause Analysis (RCA) Facilitator Workshop


Code Date Venue Fees
MN177 15 - 17 Jul 2018 Dubai - UAE $3,500
MN177 10 - 12 Mar 2019 Dubai - UAE $3,500



Why Choose this Workshop?

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

It is not always understood but in problem solving and studying the root causes of any deviations, it is more and more important to share the information from the shop floor. These employees are the eyes, ears and noses in the organization, they know how it looks, how it happened and what attempts were made to avoid or solve the problem.

The RCA Facilitator is trained in RCA and basic tools in a way to mobilize this information. He or she is able to entangle employees on the shop floor in the problem-solving process with the same tools as used in extensive iRCA, iPSDM or Tripod studies, but on a basic level, in short interviews and small meetings. The RCA Facilitator is experienced among colleagues and is able to recognize problems, incidents, near misses, deviations and issues alike, to apply RCA tools to discuss, investigate and to solve them.

This PetroKnowledge workshop will provide the possibility to practice with your own tools and methods. A basic RCA method will be used as reverence and will probably improve tour own tools.

Critical to success: The RCA Facilitator must be aware of all kinds of deviations and the way employees actually deal with them. He or she has a lot of experience on or related to the shop floor. And the RCA Facilitator is happy to analyze problems in a rational and detailed manner.

This PetroKnowledge workshop will highlight:

  • The RCA principles, methods, concepts, models and process
  • Causal thinking, facts, assumptions and opinions
  • The function of assumptions and hypotheses
  • Used tools like causal chain, fault tree, Ishikawa, 5 Why, Is / Is Not Analysis
  • Exercises and assessments
  • Personal skills like systematic questioning, listening, recapitulating, dealing with different thinking preferences, managing the process

Training Objectives

What are the Goals?

The PetroKnowledge RCA Facilitator workshop focuses on a medium level of understanding RCA method as well as the ability to communicate on the shop floor with a wide range of people. The method must be applied in a light way and in ordinary communication.

At the end of this workshop, participants will be able to:

  • Know and understand the RCA and related methods in use in the company
  • Gather information and involve participants
  • Instruct and guide employees with the RCA method and providing feedback
  • Do Systematic questioning, gathering data and judge information
  • Present the (early) results of an RCA inventory

Target Audience

 

 

Training Methods

How will this workshop be presented?

Participants to this PetroKnowledge workshop will receive a thorough exposure on the subjects covered, with a combination of practical examples, many exercises and application on issues from their own work environment. Besides the workshop manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Daily Agenda

Root Cause Analysis (RCA) Problem Solving and Causal Chain

  • Generic pitfalls in problem solving
  • Personal needs for learning
  • RCA method and Event Map
  • The art of asking questions
  • Arranging information (problem and causality)
  • Case: Problem Solving
  • How to start RCA causal chain
  • Exercises in Event Mapping (the 5Why way)

Root Cause Analysis (RCA) Situation Analysis Is / Is Not

  • Problem Analysis and evaluate possible causes
  • Recognizing data and information to fit in Is/ Is Not
  • Understanding the nature of problem, deviation, timeline, location and patterns
  • Be aware of the use of visual information
  • Situation Analysis and testing Probable Causes
  • Apply RCA tools on actual cases from the shop floor (demonstrations by the trainer/ facilitator)

RCA and Human Factors

  • Human Factor Analysis tool
  • Pitfalls of Shaming and Blaming
  • Interviewing and Communication Skills
  • RCA cases from the Shop Floor
  • Exercise in the use of the HFA tool
  • Issues of implementation RCA in the organization

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© 2018. Material published by Petroknowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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