Developing Core Skills for  Administrators & Secretaries

An Intensive 5-day Training Course

Developing Core Skills for
Administrators & Secretaries

Effective Approaches to Handling Information and
Interpersonal Communications

Developing Core Skills for Administrators & Secretaries

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We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at

Why Choose this Training Course?

This Developing Core Skills for Administrators & Secretaries training course aims to help you develop skills needed to be really effective at work.

It teaches powerful approaches to handling information (including techniques for quickly finding key points in what you are reading) and gives great tips on how to organize your thoughts and get your point across in emails, meetings, interviews and presentations.

You’ll also learn strategies for dealing with difficult people and organizing your time to better achieve results.

This Developing Core Skills for Administrators & Secretaries training course will highlight:

  • Techniques for handling information and getting your point across
  • How to improve communications with “difficult” people?
  • How to deal with “time stealers”?
  • The concept of results-oriented time management
  • How you can be more effective in your reading, note-making and memory skills?

What are the Goals?

This Developing Core Skills for Administrators & Secretaries training course aims to:

  • Give easy-to-learn tips for improving your effectiveness at work
  • Take you to the next stage in efficient reading and note-making techniques
  • Update your thinking about managing time and planning for results
  • Build your confidence in your ability to remember things
  • Help you improve inter-personal communications and team working skills

Who is this Training Course for?

This Developing Core Skills for Administrators & Secretaries  training course is not just focused on helping administrators and secretaries. It is also suitable for people across a wide range of management and professional grades who want to be successful.

It will greatly benefit:

  • Anyone wanting to raise personal efficiency levels and improve effectiveness
  • People who want to succeed in an office environment
  • All staff working in groups and project teams
  • Anyone wanting ideas for handling information overload in daily life

How will this Training Course be Presented?

This Developing Core Skills for Administrators & Secretaries training course is enjoyable, practical and inter-active. You’ll be able to learn at your own speed and to focus on developing your own skills (not on competing with others). There is a useful mix of theory, practice and discussion. Individual tools and techniques that are introduced gradually at regular intervals throughout the training course period.

Organisational Impact

Organizations can expect delegates to:

  • Be more confident when working in groups & contributing ideas
  • Be more effective in their day-to-day work
  • Have practiced strategies for improved reading, note making and memory skills
  • Be better-equipped to deal with information overload
  • Develop strategies for prioritising and getting jobs done

Personal Impact

Individuals can expect to:

  • Improve reading skills (with strategies for “successful” reading)
  • Practice effective note-making skills (using mind-mapping)
  • Develop confidence in their ability to work in groups and present ideas
  • Get tips for dealing with difficult people
  • Learn to use simply memory systems to remember information
  • Learn how to focus on results-orientated time management

Daily Agenda

Day One: Improve Your Effectiveness at Work: Better Reading and Note-Making 
  • Your Brain Skills
  • How to be a 'Successful' Reader
  • How Mastering Note-making Skills Can Help Your Career
  • Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
  • Mind-mapping Software
Day Two: Memory Magic: How to Remember Things?
  • Your Memory Potential (How good is your memory?)
  • Memory Systems Explained (The Power of Stories and Imagination)
  • Remembering Names
  • Memory at Work
  • Remember What You Read (Strategies for Fast, Effective Reading)
Day Three: Better Working with Other People 
  • Barriers to Effective Communications
  • Strategies for Improving Communications with “Difficult” People
  • The Powerful Influence of ‘Body Language’: Speaking without Words
  • Giving and Receiving Feedback: The Risks and the Benefits
  • Getting Your Point Across: Know What to Say and When to Say It
Day Four: Results-oriented Time Management Strategies 
  • Identifying and Dealing with Time-wasters
  • Handling Interruptions (How to protect your productive time?)
  • Planning (What you have to do?)
  • Prioritisation (What you must do first?)
  • Save Time When Planning a Presentation
Day Five: Using Core Skills at Work 
  • Making a Presentation
  • Thinking and Working in Teams
  • How We Learn – and What We Need To Do to Avoid Forgetting
  • Tips for Handling Information Overload at Work


  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

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Frequently Asked Questions

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

For corporate fees and group registration, please send your query to

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