Managing Training & ROI through ISO 29990

An Intensive 3-Day Training Course

Managing Training & ROI
through ISO 29990

We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at

Why Choose this Training Course?

Why Choose this Training Course?

This dynamic and current course will provide you with the essential knowledge and skills to gain greater strategic value from your investment in training and development. The focus of this PetroKnowledge training course will be the analysis and alignment of business objectives in relation to ISO 29990 in order to ensure the highest quality procedures are applied when engaging a learning service provider. This is an essential course for those who are responsible for ensuring the correct engagement and credibility of learning service providers as well as creating, measuring and managing training and interventions

ISO 29990:2010, Learning services for non-formal education and training – provides basic requirements for service providers, will also enhance transparency and allow comparison on a worldwide basis of learning services, offering a single alternative backed by international consensus to the huge variety of national service and management standards which now exists in the field of non-formal learning. This relatively new ISO standard aims to improve the quality of offerings on the global market that has grown up around non-formal education and training, such as vocational training, life-long learning and in-company training.

This Training Management course will feature:

  • Issues related to the management of the training budget and the ‘training spend’
  • Ensuring that proposed training programmes are relevant and the business case to support planned expenditure can be made
  • Demonstrating that Cost-benefit and/or ROI has been achieved
  • Ensuring the correct engagement of service providers utilizing the ISO 29990 standards

What are the Goals?

What are the Goals?

By the end of this training course, participants will be able to:

  • Utilise ISO 29990 as the business quality standard
  • Apply the techniques training need analysis (TNA)
  • Develop and propose a business case for training to meet strategic business objectives
  • Analyze cost-benefit and return-on-investment for training and development activities

Who is this Training Course for?

Who is this Training Course for?

This PetroKnowledge course is suitable to a wide range of HR, L&D and Training professionals, line managers, team leaders, but will greatly benefit those who:

  • Utilise ISO 29990 as the business quality standard to engage learning service providers
  • Apply techniques to identifying business training needs
  • Develop and propose a business case for training to meet strategic business objectives
  • Prepare and create training and development budget and financial reports
  • Analyze evaluation methods to aid the management and measurement of investment
  • Have direct responsibility for the training budget within the organisation and wish to gain greater effectiveness and efficiency in managing this
  • Are responsible for initiating training programmes or authorizing expenditure for training and wish to gain a greater understanding of training budgets and ROI
  • Are responsible for Human Resource / Organisational Development and the planning and delivery of training programmes at a strategic level
  • Are responsible for the planning and implementation of training programs
  • Need to know about training evaluation and ROI

How will this Training Course be Presented?

How will this Training Course be Presented?

The training course will utilize a variety of adult learning techniques to ensure maximum understanding and retention of the information presented. This will include group and individual activities, case studies and practical exercises. This will be facilitated through direct input, discussion and encouragement to critically appraise the ideas presented. Delegates will be encouraged to interact and engage with the course by exploring, discussing and debating the findings and conclusions of group activities using their own work related experiences.

Daily Agenda

Day One: Understanding The ISO 29990:2010

  • Business strategy: the need for long-term planning for future skills and competences
  • The ISO 29990 standard
  • Learning services for non-formal education and training
  • Basic requirements for service providers
  • Creating the business case for the training investment
  • The business case for training, learning & development

Day Two: Defining Training Needs and Understanding Competencies

  • Understanding the training cycle and why it matters
  • Introducing Training Needs Analysis (TNA)
  • The role of competencies in learning & development
  • How competencies can be measured
  • TNA at corporate, department, team and individual level
  • Awareness of different learning styles and how to provide for them

Day Three: Setting Objectives & Evaluating Training

  • Why clear and measurable learning objectives matter
  • Understanding and applying cost-benefit analysis
  • How to measure training return-on-investment (ROI)
  • What to measure: defining the measurement parameters and metrics
  • Training budget planning and formulation
  • Personal action planning


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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