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Performance Indicators and Optimisation

An Intensive 5-Day Training Course

Performance Indicators and Optimisation

Learn How to Develop a High Performance Culture and Change Organizational Mindset

We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at info@petroknowledge.com

Why Choose this Training Course?

Why Choose this Training Course?

This Performance Indicators and Optimization training course enables you to implement or upgrade measurement systems in your department or organization. The training course links activity with strategy through success factors and performance measures. This PetroKnowledge training course also clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use. It will also address the human factors and their impact on the implementation of the performance measurement system.

You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures including Balanced Scorecard Worksheet.

 This training course will feature:

  • Integrating performance measures in strategic and operational management systems.
  • How to link Strategy to Operational Activities.
  • How to develop and use performance and result indicators.
  • Understanding success factors.
  • Understanding the role of human factors in the development and implementation of performance measurement system.
  • Methods for developing and implementing a Performance Measurement System.
  • Provision of a practical resource kit for implementing Performance Measurements.  

What are the Goals?

What are the Goals?

By the end of this PetroKnowledge training course, participants will be able to:

  • Realize the benefits of utilizing an effective Performance Measurement System.
  • To understand the concept of Strategy and Strategy Execution.
  • Deploy a successful methodology for developing and implementing performance metrics.
  • Address the human factors of implementing a performance measurement system.
  • Design, develop and implement Balanced Scorecard Worksheet as a tool for measuring organizational performance.
  • Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs.

Who is this Training Course for?

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All personnel involved in developing and implementing Performance Measures.
  • Advisors, planners, and others developing Balanced Scorecards (BSC).
  • Functional, Line and Operational Managers.
  • Process Improvement/Quality managers.
  • Project / PMO Managers.

How will this Training Course be Presented?

How will this Training Course be Presented?

This PetroKnowledge training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes interactive discussions, delegate engagement, various topic videos, case studies and exercises.

Daily Agenda

Day One: Understanding the Current Situation and the Need for Change

Competency Description: Delegates will be introduced to important topics related Performance Measurements and Change Management and their impact on their organization.

Key behaviours

  • Develop and implement performance measurements process
  • Select the appropriate performance indicators for their function
  • Lead and participate in the process of change management
  • Take an active part in developing the steps on how to start the organizational change
  • Help their organization to understand the human factors and their impact on the change

Topics to be covered

  • What is Performance Measurements and Management?
  • The need for process change and for performance measurement
  • Where do you start with change?
  • What reactions do you anticipate from employees to the change?
  • The influence of leadership and culture on the change
  • How do you obtain organizational buy-in to the change?
  • Current methods of measurement and common failings

Day Two: Driving the Organization Strategy through Success Factors

Competency Description: Delegates will be introduced to important topics related to Strategy, Strategy Execution and the main barriers to the execution of the strategy. Success factors and their role in developing a performance measurement system will also be addressed.

Key behaviours

  • Take an active part in developing the Strategy for their organization
  • Link the strategy to operational activities of their organization
  • Help in removing the obstacles and barriers to strategy execution
  • Take an active part in developing a Balanced Scorecard (BSC) for their organization
  • Develop and Select the appropriate Financial Measurements for their organization

Topics to be covered

  • Characteristics of good measures
  • Defining Strategy and how to translate it into action and Execution
  • Barriers and Success Factors related to Strategy Execution
  • Balanced Scorecard and the Performance Metrics – The 4 Perspectives
  • Defining Critical Success Factors
  • Examples of Specific Metrics – Financial Perspective

Day Three: Planning to Deploy and Implement Performance Measurement

Competency Description: Delegates will be introduced to important topics related to Organizational Excellence and to the best practices used in the industry for developing the foundations for successful management.

Key behaviours

  • Take an active part in developing an Organizational Excellence Model for their organization
  • Actively participate in the selection of Key Performance Indicators (KPI’s) for their organization
  • Develop the foundation for the implementation of a successful management system
  • Develop a Standardized Performance Metrics
  • Develop and Select the appropriate Customer Measurements for their organization

Topics to be covered

  • Characteristics of Key Performance Indicators
  • Organization Excellence
  • Foundation for Successful Management – The Best Practice Model
  • How to develop and Standardize Performance Metrics
  • Examples of Specific Performance Metrics – Customer Perspective

Day Four: Developing and Implementing Success Factors and Performance Measurements (Part 1)

Competency Description: Delegates will be introduced to important topics related to the impact of human factors in organizational change and their impact on the development of performance measurement system. They will also be introduced to the four phase model for implementing a successful performance measurement system.

Key behaviours

  • Identify and manage the human factors impacting organization change
  • Take an active part in convincing senior management for the need for change
  • Actively participate in the development of the five years business plan for their organization
  • Develop Balanced Scorecards and Strategy Maps for their organization by identifying the success factors of their organization
  • Select the appropriate Process Measurements for their organization

Topics to be covered

  • Identifying and managing human factors in performance measurement
  • The 4 phase model for implementing a successful Performance Measurement System
  • Implementation Phase 1: Gaining management commitment and selecting a winning team.
  • Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
  • Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
  • Examples of Specific Performance Metrics – Process Perspective

Day Five: Developing and Implementing Success Factors and Performance Measurements (Part 2)

Competency Description: Delegates will be introduced to important topics related to Performance Contracts between functional managers and the CEO of the organization and to the building of Strategy Focused Organizations (SFO). The Kaplan and Norton Six Stage Close-Loop Management System will also be addressed.

Key Behaviors:

  • Take an active part in developing and implementing a Performance Contract between the functional managers and the CEO of the organization
  • Develop an Excel Sheet to obtain the final performance score of the organization
  • Actively participate in the development of the foundations to build a Strategy Focused Organization (SFO)
  • Take the lead in developing a Kaplan and Norton model successful Management System
  • Select the appropriate Learning and Growth Measurements for their organization

Topics to be covered

  • Implementation Phase 4: Performance Contracts Framework
  • Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
  • Building a Strategy Focused Organization (SFO)
  • Foundation of the best practice model to build the SFO
  • Comprehensive discussion around the Kaplan and Norton Six Stage Close-Loop Management System
  • Examples of Specific Performance Metrics – Learning and Growth Perspective
  • Review and wrap up

Certificate

  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to reg@petroknowledge.com

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to info@petroknowledge.com.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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