Process Management Mapping and Improvement

An Intensive 3-day Training Course

Process Management Mapping
and Improvement

Process Management Mapping and Improvement

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Why Choose this Training Course?

In this Process Management Mapping and Improvement training course, delegates will acquire the knowledge and skills to map and model their business processes from enterprise level through to detailed workflow level.

The training course provides a step-by-step approach to effectively map, measure, analyze and improve processes to ensure that business process models accurately reflect the current ‘as is’ reality define an optimized ‘to be’ state that can form the basis of a process improvement program.

Delegates will learn a sub-set Business Process Modeling Notation (BPMN). This is a widely used, open modeling standard that combines business-friendliness with the potential to develop the models in order to automate business processes. It is easy to understand and can be applied to all aspects of business process improvement. Practical mapping analysis and modeling comprise are key elements throughout course.

This training course will highlight:

  • The accurate description of current business processes to provide a baseline from which to improve
  • Rigorous measurement and analysis of the resulting business process models to identify anomalies, redundancies and deficiencies
  • Models for studying and testing a process design and measuring process outcome
  • The creation of optimized maps that provide clear business process definitions for the effective operation of the business
  • The development of action plans for process improvement taking account of the need for effective change and project management

What are the Goals?

At the end of this training course, you will learn to:

  • Understand business processes and their components
  • Apply process mapping, measurement and analysis methods and techniques
  • Define processes using a subset of Business Process Modeling Notation (BPMN)
  • Diagnose the health of a business process
  • Use process improve techniques to transform business processes

Who is this Training Course for?

This course is suitable to a wide range of professionals but will greatly benefit:

  • Business managers
  • Operations managers
  • Business process analysts
  • Process owners
  • Business and systems analysts
  • Information technology professionals
  • BPM project leaders
  • BPM project team members
  • Quality specialists

How will this Training Course be Presented?

Participants will receive thorough understanding of the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Course methodology includes state-of-the-art business process modeling methods transferred by means of short, focused presentations, followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Daily Agenda

Day One: Foundation Concepts
  • Understanding business processes
  • Case Study: Informal mapping of an everyday process
  • Using a Business Process Improvement Framework
  • Formal mapping of an everyday process
  • Selecting processes for re-engineering
  • Process-modeling methods 1: Relationship Maps / SIPOC
  • Case Study Level 1: Relationship Maps / SIPOC
Day Two: Modeling and Redesigning Business Processes
  • Analyzing existing processes using process maps
  • Process modeling methods 2: Cross-Functional Process Maps
  • Case Study Level 2: Cross-Functional mapping of current processes
  • Process measurement techniques
  • Case Study Level 2: Practical measurements
  • Identifying process barriers and substitute processes
  • Process redesign principles
Day Three: Process Improvement and re-design
  • Developing optimised ‘to-be’ process models
  • Case Study Level 3: Practical redesign work
  • Developing process maps / task-level flowcharts for specific process tasks
  • Implementing New Processes
  • Preparing an implementation plan
  • Principles of change management
  • Review of key points – address any issues or questions
  • Commitment to action


  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

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Frequently Asked Questions

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

For corporate fees and group registration, please send your query to

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