Process Management Mapping
and Improvement

In this Process Management Mapping and Improvement training course, delegates will acquire the knowledge and skills to map and model their business processes from enterprise level through to detailed workflow level.

The training course provides a step-by-step approach to effectively map, measure, analyze and improve processes to ensure that business process models accurately reflect the current ‘as is’ reality define an optimized ‘to be’ state that can form the basis of a process improvement program.

Delegates will learn a sub-set Business Process Modeling Notation (BPMN). This is a widely used, open modeling standard that combines business-friendliness with the potential to develop the models in order to automate business processes. It is easy to understand and can be applied to all aspects of business process improvement. Practical mapping analysis and modeling comprise are key elements throughout course.

This training course will highlight:

• The accurate description of current business processes to provide a baseline from which to improve
• Rigorous measurement and analysis of the resulting business process models to identify anomalies, redundancies and deficiencies
• Models for studying and testing a process design and measuring process outcome
• The creation of optimized maps that provide clear business process definitions for the effective operation of the business
• The development of action plans for process improvement taking account of the need for effective change and project management

At the end of this training course, you will learn to:

• Understand business processes and their components
• Apply process mapping, measurement and analysis methods and techniques
• Define processes using a subset of Business Process Modeling Notation (BPMN)
• Diagnose the health of a business process
• Use process improve techniques to transform business processes

This course is suitable to a wide range of professionals but will greatly benefit:

• Business managers
• Operations managers
• Business process analysts
• Process owners
• Business and systems analysts
• Information technology professionals
• BPM project leaders
• BPM project team members
• Quality specialists

Participants will receive thorough understanding of the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Course methodology includes state-of-the-art business process modeling methods transferred by means of short, focused presentations, followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.