Quality Assurance in Practice

An Intensive 5 - Day Training Course

Quality Assurance in Practice

Implementation of ISO 9001 and Assessment

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If not, please visit our In-house and course customization area, every course is eligible to be conducted at your own pace.

Why Choose this Training Course?

Why Choose this Training course?

Many organizations all-over the world have used the ISO9001 quality management system standard as a framework for managing quality assurance within their operations and meeting the expectations of their customers.  They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business.

Quality Assurance in Practice will provide delegates with a sound understanding of a practical approach to developing quality assurance in their organizations.  This PetroKnowledge training course examines the well-known ISO9001 framework as a foundation for developing quality assurance. The training course goes on to look at the importance of risk-based thinking, the PDCA approach and the process approach. Additionally, the training course explores other importance aspects of developing a quality management system including the role of audit in organizational improvement and the development of document control to support your system are encompassed in this highly practical and participative programme.

What are the Goals?

What are the Goals?

By the end of this PetroKnowledge training course, delegates will be able to:

  • State the benefits of the PDCA approach
  • Understand the importance of risk-based thinking in a quality management system
  • Have an awareness of organizational context and what it means in the quality management system
  • State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing
  • Practice audit techniques
  • Appreciate the essentials of document control systems

Who is this Training Course for?

Who is this Training course for?

  • Department managers
  • Team supervisors
  • Human resources managers
  • Finance professionals who want to know more about quality assurance
  • Finance audit professionals who want to understand more about management systems auditing

How will this Training Course be Presented?

How will this Training course be Presented?

This PetroKnowledge training course is highly participative and delegates will have to opportunity to use case study materials and exercises to reinforce their learning thought-out the training course. In addition to learning the basic requirements of a quality management system, participants will enjoy a highly participative part of this programme designed to enable them to practice audit techniques though participative role play.

Organisational Impact

  • Develop a greater understanding of the practical implications of managing quality assurance in the organization
  • A shared organizational vision for quality assurance and management
  • Development of efficiencies in the organization leading to enhanced profitability
  • Improvement in leadership skills within the organization

Personal Impact

  • Understanding a practical framework for the implementation of quality assurance in an organization
  • State the importance of risk-based thinking in quality assurance
  • Realize the importance of leadership and developing an appropriate quality culture in organizations
  • Develop specific practical audit skills
  • Appraise a range of requirements for document control systems

What will you Achieve?

  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

Daily Agenda

Day One: Designing and Implementing ISO 9001 

  • The PDCA approach
  • Risk based thinking
  • The organization and context
  • Needs and expectation of interested parties
  • Significance of effective leadership roles
  • Role and responsibilities of leaders in ISO9001
  • Culture of quality – the role of TQM

 Day Two: Planning and Operating a Quality Management System 

  • Establishing policies
  • Planning for a quality management system
  • Assessing risk and opportunity within a quality management system
  • Supporting your system – resources, competence
  • Operations, planning and control

 Day Three: Audit as a Management Tool 

  • Management systems auditing
  • The face of a systems auditor
  • Requirements of ISO19011 – guidelines for auditing management systems
  • Types of systems audits
  • Planning audits
  • Audit as part of performance monitoring and organizational improvement

Day Four:  Audit in Practice 

  • Developing a programme of audits
  • Planning an audit
  • Opening meetings
  • Audit questions and use of check lists
  • Conducting the audit
  • Role play exercise

 Day Five:  Document Management in Your Quality Management System 

  • Building a document control system
  • Document life cycles
  • Consistency in document appearance, notation and circulation
  • Maintaining the integrity of document controls
  • Availability of documents to interested parties

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 56 222 7795 | +971 4 567 1530 or send an email to reg@petroknowledge.com

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to info@petroknowledge.com.

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