Total Quality Management (TQM) is a customer-oriented philosophy that ensures all members strive to achieve improvement of the organization through ongoing participation of all employees. Organizations adopting TQM often work out their own definitions, so that the general model is relevant and clear to their management and employees. This online training course is designed to provide you with an understanding of TQM principles in order to incorporate them into your organization’s framework. It is essential for supervisors and managers who are responsible for facilitating continuous improvement in their organization
TQM is a management approach to long-term success through customer satisfaction. This online training course will assist you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.
This Total Quality Management (TQM) online training course will highlight the three aspects of TQM:
TQM = “Do the right things right the first time, every time”
Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.
The primary purpose of this Total Quality Management online training course is to equip employees from all types of businesses with the basic body of knowledge of TQM and introduce them to some of the soft components and methods and techniques for the improvement of quality and overall operational performance. Objectives include:
“Improved quality leads to improved productivity”
At the end of this Total Quality Management (TQM) online training course, you will learn to:
This PetroKnowledge online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted online via an Advanced Virtual Learning Platform in the comfort of your choice location
We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.
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