Developing Administrative Skills
and Improving Communication Effectiveness

Today's competitive business environment demands more from administrative support personnel than ever before. This training course is designed to give delegates the administrative, leadership, and communication skills they require to become more effective and professional. Employees who work in administrative support positions need to be proactive, extremely good with details, and have the able to oversee many tasks simultaneously. Administrative professionals need to be articulate, good at writing, and comfortable with technology, as they're often required to proofread documents and work with databases. In addition, administrative staff must have excellent communication skills, since their job requires a good deal of interaction with internal and external customers.

Being able to make sound judgment calls and work independently are important aspects of the job as well, since administrative professionals know which documents are important and which can be discarded, which e-mails can be handled at the office level and which need to be forwarded to upper management. This comprehensive training course provides a wide-range of administrative skills to help delegates handle daily work challenges with greater confidence and effectiveness. Delegates leave the course with a Personal Action Plan of Best Practices to that they can apply immediately in the office.

• Applying a spectrum of priority setting and time management strategies to proactively accomplish more tasks 
• Utilize best practices for document management, inventory management and tracking office supplies
• Facilitate an exchange of ideas while encouraging constructive feedback from others
• Work effectively with each of the four temperament styles
• Develop leadership traits and team-building skills

By the end of the course delegates will be able to:

• Communicate more effectively by utilizing active listening and questioning skills
• Prepare, edit and organise documents and reports
• Describe the implications of data security and confidentiality
• Demonstrate how to use nonverbal communication to build trust and rapport quickly
• Utilize negotiation principles to creating Win-Win Outcomes

This highly-interactive course encourages delegate participation through a combination of group discussion, practical exercises, videos, role-play sessions, case studies, and breakout sessions. Delegates will learn helpful administrative skills and communication best practices to enhance productivity within the workplace. The comprehensive course manual has been designed to be practical, easy to use, and facilitate learning.