Employee Relations and Engagement

An Intensive 5-day Training Course

Employee Relations and Engagement

Motivation, Grievances, Conflict and Discipline

Employee Relations and Engagement

Scheduled Dates

Classroom

06 - 10 May 2024 Dubai - UAE $5,950 RESERVE A SEAT
08 - 12 Jul 2024 London - UK $5,950 RESERVE A SEAT
26 - 30 Aug 2024 Barcelona - Spain $5,950 RESERVE A SEAT
09 - 13 Sep 2024 Amsterdam - The Netherlands $5,950 RESERVE A SEAT
04 - 08 Nov 2024 Dubai - UAE $5,950 RESERVE A SEAT
18 - 22 Nov 2024 Vienna - Austria $5,950 RESERVE A SEAT

Are the scheduled dates matching with your needs?

We provide a wider range of training options. Tailored and customized, we can deliver your organization’s training needs anytime, anywhere.

In-House Solutions ›

Why Choose this Training Course?

This Employee Relations and Engagement training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation.

The techniques in this training course will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

The main features of this Employee Relations and Engagement training course are:

  • Shows how to create a working culture that encourages close working relationships
  • Establishes a policy for employee engagement – increasing employees commitment to an organisation and encouraging loyalty and productivity
  • Drawing the distinction between job satisfaction and employee engagement; it is not just about making employees happy at work, it is about getting them to contribute
  • Identifying causes of conflict at work and overcoming them
  • Examples and case studies showing how to effectively handle workplace discipline and grievances

What are the Goals?

By the end of this training course, delegates will:

  • Know how to introduce and manage an effective employee relationship programme
  • Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
  • Be able to deal with performance problems and modify the behaviour of employees
  • Be able to influence the behaviour of managers and team leaders
  • Be able to operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance programme

Who is this Training Course for?

This Employee Relations and Engagement training course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation.

Attendance at this training course will benefit:

  • Employee Relations Specialists
  • HR and Personnel Professionals
  • Line Managers
  • Supervisors and Team Leaders

How will this Training Course be Presented?

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback.

Each day of this training course will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace

Organisational Impact

The benefits to the organisation in delegates attending this training course and putting the ideas into practice are as follows:

  • Improved leadership
  • Greater productivity
  • Improved morale and commitment
  • The line management team (Supervisors and Team Leaders) will feel supported by the ER function
  • The ER Function will develop closer working relationships with the line management team (Supervisors and team Leaders)
  • Improved standards of performance and conduct throughout the organization

Personal Impact

This Employee Relations and Engagement training course will equip delegates with the following skills:

  • Motivate employees in a positive and thorough way
  • Understand why people work and why they try hard (and why they sometimes don’t)
  • Handling Grievances
  • The different roles of HR and ER staff; line managers, supervisors and team leaders
  • How to make disciplinary action effective and the mistakes to avoid
  • Managing common problems such as absence or lateness
  • Managing performance and engagement
  • Linking the organisations values to the ER function

Daily Agenda

Day One: The Core Role of Employee Relations
  • The Context
  • Change Management
  • Understanding the Rationale of ER
  • The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
  • The Distinction between the Role of ER and the Role of the Manager
  • The Impact on Policies and Procedures
  • The Psychological Contract
Day Two: The ER Function in Practice
  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross Misconduct
  • Discipline - Poor Performance
  • Appeals
  • Handling Sickness Absence
Day Three: Supporting the Manager, Supervisor or Team Leader
  • Grievances
  • Conducting the Grievance Interview
  • Management’s Right to Manage
  • Equal Opportunities
  • Discrimination
  • Equality and Diversity
  • Harassment and Bullying
  • Motivation 
Day Four: Managing Employee Performance and Engagement
  • The Performance Management Process
  • Motivation and Goal Theory
  • Giving Feedback and Coaching
  • Informal Participative Decision-making Programmes
  • Job Enrichment
  • Self Managed Work Teams
  • Quality Circles and Kaizen
  • Formal and Informal Consultation Programmes
  • Employee Assistance Programmes
Day Five: Conflict Resolution - Documentation and Software
  • Getting the Best from People
  • Techniques for Resolving Conflict
  • Conflict Management Programmes
  • The Ground Rules
  • Workplace Investigations
  • The Importance of Good Records – consider cloud-based software
  • Personal Development Planning

Certificate

  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

Oxford Management Centre

Our collaboration with Oxford Management Centre aims to provide the best training services and benefits for our valued clients.

Koukash Consultancy

Our collaboration with Koukash Consultancy aims to provide the best training services and benefits for our valued clients.

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Frequently Asked Questions

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to reg@petroknowledge.com

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

For corporate fees and group registration, please send your query to info@petroknowledge.com.

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