Name: Strategic Crisis Management Masterclass Training Course
Rating: 4.7 (1076 reviews)

Scheduled Dates

05 - 09 Oct 2026

London - UK

$5,950

Why Choose this Training Course?

This Crisis Management Masterclass provides participants with the knowledge, practical tools and leadership principles required to prepare for, respond to and recover from major crises, security incidents and disruptive events. It explores how effective Crisis and Emergency Management protects people, operations, revenue, reputation and stakeholder confidence. Participants will examine the complete lifecycle, including anticipation, assessment, prevention, preparedness, validation, response, recovery and improvement, alongside key structures, roles, responsibilities, escalation arrangements, incident procedures, training and exercising requirements.

Strong emphasis is placed on crisis leadership, communication, coordination and effective decision-making under pressure. Participants will explore how Crisis Management, Emergency Response and Security Teams establish objectives, maintain situational awareness and coordinate effective responses. The course examines the relationship between Crisis Management, Security Management, Emergency Response, Business Continuity and senior leadership through practical tasks, case studies and simulations. It also considers escalation, command and control, incident room operations, stakeholder communication, lessons learned and continuous improvement in strengthening organisational resilience.

This training course will highlight:

What is Crisis Management?
Types of Crisis/Incidents/Emergencies
Effective damage and salvage assessments
The interface between Business Continuity Planning (BCP) & Crisis Management
Stages of a Crisis & Crisis Management Process Steps
Security operations and management protocols
Emergency management and response procedures
The Crisis and Emergency Management Team & The Communications Team
The Crisis Management and Emergency Response Plans
The Crisis Management Command Centre
Advanced leadership techniques to enhance decision-making under pressure
Exercising the Crisis Management Plan

What are the Goals?

At the end of this training course, you will learn to:

Analyse crisis lifecycles, risks and response requirements
Develop effective Crisis Management plans and structures
Apply leadership, communication and decision-making techniques
Coordinate crisis, emergency and multi-agency responses
Design exercises to evaluate organisational preparedness

Who is this Training Course for?

This Crisis Management Masterclass is suitable for a wide range of professionals with responsibilities for crisis preparedness, response, recovery, organisational resilience, security and emergency management. It will particularly benefit:

Risk and Compliance Management professionals
Internal Audit and Internal Control professionals
Security, Safety and Facility Management professionals
Governing Body members
Executive Management and Directors
Senior and Middle Management
CEOs and senior leaders involved in Executive or Crisis Management Teams
Crisis Management Team (CMT) members and designated Crisis Response professionals
Emergency Response Team (ERT) and Incident Management professionals
Security Management and Major Emergency Response professionals
Health, Safety and Environment (HSE) personnel
Operations, Asset and Facility Management professionals
Line Managers and Supervisors with responsibilities during incidents, emergencies or crises
Professionals who have been assigned crisis, incident or emergency management responsibilities and wish to strengthen their knowledge, confidence and practical capability

The training course is particularly relevant to those involved in organisational decision-making, crisis leadership, command and control, risk and business continuity, stakeholder communication, security, emergency response and the coordination of organisational activities during major disruptive events.

How will this Training Course be Presented?

This highly interactive training course combines facilitator-led learning with practical sessions, simulations, case studies and group activities. Delegates will participate in crisis walkthroughs, scenario-based exercises and collaborative problem-solving activities. Site reviews and documentation analysis will be used to assess real-world preparedness, response arrangements and organisational capability. Throughout the course, facilitated discussion and practical application will enable participants to translate learning directly into their workplace.

Organisational Impact

The Organisation will have the following benefits:

Stronger organisational crisis preparedness and resilience
Faster, more coordinated crisis response capability
Improved leadership during high-pressure incidents
Clearer roles, escalation and accountability structures
Enhanced stakeholder communication and confidence
Better learning, exercising and continuous improvement

Personal Impact

At the end of this training course, participants will gain:

Greater confidence leading during crisis situations
Stronger decision-making skills under pressure
Improved crisis communication and stakeholder engagement
Enhanced command, coordination and response capability
Practical tools for managing major incidents
Increased professional credibility and leadership capability

Daily Agenda

Day 1: Introduction to Crisis and Security Management

What is a crisis and Crisis Management?
Why organisations need Crisis Management
Types of crises and associated geopolitical risks: In Amenas
Non-physical damage crises
Physical damage crises
Business Continuity Planning (BCP)
Security and prevention planning
Incident and emergency response timelines
Business resumption planning
Links between Crisis Management and BCM

Day 2: The Crisis Management Process

Stages of a crisis, emergency or incident
The pre-crisis stage
The acute crisis stage
The post-crisis stage
Crisis Management process steps
Security asset management and protection: In Amenas
CARVER analysis and site security

Day 3: Crisis and Emergency Management Structure and Command

Executive Management Team (EMT)
Strategic, tactical and operational responsibilities
Emergency Operations Centre functions
Crisis Management Team (CMT)
Practical Threat and Vulnerability Exercise
CMT roles and responsibilities
Exercising the CMT and EMT
Northgate PLC Task

Day 4: Crisis Communications, Planning and Command

Crisis Communications Team
Crisis Communications Policy
Crisis Management Plan (CMP)
Crisis Management Command Centre
Crisis Management Checklist

Day 5: Exercising and Improving Resilience

Exercising the Crisis, Security and Emergency Management Plan
Establishing exercise objectives
Planning the exercise
Conducting the exercise
Evaluating performance
Updating the plan
Integrated Freeport Exercise and Debriefing

Certificate

Upon successful completion of this training course, delegates will be awarded an official PetroKnowledge Certificate of Completion, signed by the course facilitator. The certificate confirms successful participation and records the total learning hours completed.
Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.

Accreditation

Would an alternative date be more suitable?

We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.

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Strategic Crisis Management Masterclass