Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation
Invoicing and Payment
Our fee includes the following according to the course format:
In-Person Training Course
Fee includes: Course presentation, relevant materials, physical & digital documentation, lunch, and refreshments served during entire training. *Accommodation charges are not included in the course fees
Online Training Course
Fee includes: Course presentation, digital relevant materials & documentation.
Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted
Invoices will be sent via email/courier to the ID/name and address provided
We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance
The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice
For In-Class (Dubai Training Courses), Payment by cash, in USD or AED, may be done only for last minute bookings
Cancellation of Courses
It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes
Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees
Cancellation by Client
Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms
All cancellations must be received in writing at and info@petroknowledge.com at least 21 days prior to the training
After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course
For a cancellation request made on or before the statutory 21 day cancellation period, a credit note will be issued which can be used against future course fees
A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period
Attendance Certificate
The daily course schedule should be accurately followed to ensure undeterred implementation of our training
All delegates, who participated in their course throughout, will receive the following:
Certificate of Completion for In-Person trainings which will be awarded on the last training day after the course
E-Certificate for online trainings which will be sent via email after the training.
Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly
