ICS 300 Incident Command System

An Intensive 5-day Training Course

ICS 300 Incident Command System

Understanding the Dynamics that Gives the Crisis Leader the Ability to
Manage Potential Risks during Emergency Situations

ICS 300 Incident Command System

Scheduled Dates


09 - 13 Sep 2024 Dubai - UAE $5,950 RESERVE A SEAT
23 - 27 Dec 2024 Dubai - UAE $5,950 RESERVE A SEAT


09 - 13 Sep 2024 Online $3,950 RESERVE A SEAT
23 - 27 Dec 2024 Online $3,950 RESERVE A SEAT

Are the scheduled dates matching with your needs?

We provide a wider range of training options. Tailored and customized, we can deliver your organisation’s training needs anytime, anywhere.

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Why Choose this Training Course?

Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders need access to the right information, at the right time, and at the right level of detail, to make the right decisions. The value of good crisis leadership has been proven over past years. It is accepted that the increasing range of potential incidents and emergencies which could affect business, disrupt production and affect global reputation are becoming increasingly complicated.

This ICS 300 Incident Command System training course will teach you that strategic crisis management is the identification, selection and implementation of yours, and the organisation’s goals and objectives, and how utilising your authentic Leadership qualities you will be able to deliver great outcomes so successfully dealing with any Crisis. This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency.

It is important to understand that situational awareness in crisis situations — being aware of one’s surroundings and identifying potential threats and dangerous situations — is more of a mindset than a hard skill. Because of this, situational awareness is something that should be practiced by not only highly-trained government agents or specialized security teams, but by all professional involved with crisis management.

This Petroknowledge ICS 300 Incident Command System training course will highlight:

  • How to be successful in the critical areas of Emergency Response
  • Utilising the Five Levels of Leadership to get the maximum from your Teams
  • Various characteristics you need to learn to be an effective Crisis Leader
  • How to avoid mismanagement and so make a bad situation worse
  • Rapidly establishing options, making judgements, redefining standards
  • Analysis of the human factor, psychological readiness, discipline & leadership

What are the Goals?

By the end of this Petroknowledge ICS 300 Incident Command System training course, participants will be able to:

  • Acquire an in-depth knowledge of Strategic Crisis Management
  • Develop strategies so you and your team respond efficiently and effectively
  • Analyse Five deadly leadership behaviours and Six winning strategies in a crisis
  • Implement the Five major functional areas of Incident Command Systems
  • Plan for more beneficially rewarding multi-agency exercises
  • Effectively use advanced techniques that will improve leadership performance at that critical time
  • Understand individual and collective psychology and organisational dynamics in crises and emergencies
  • Analyse and make rational decisions in before, during and after crises and emergencies
  • Lead teams and organisations in crises and emergencies
  • Solve problems and manage crises and emergencies

Who is this Training Course for?

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This Petroknowledge ICS 300 Incident Command System training course is suitable to a wide range of professionals but will greatly benefit:

  • Fire Management Professionals
  • Security Management Professionals
  • Policing and Military Professionals
  • Health, Safety and Environment personnel
  • Operation, Asset and Facility Professionals
  • Risk, Marketing and Insurance Professionals
  • Designated Incident, Emergency and Crisis Response Professionals
  • Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
  • Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

How will this Training Course be Presented?

Delegates will learn by active participation through inspiring presentation tools and interactive techniques presented in a lively, enthusiastic and interesting style. Delegates will take part in practical exercises, case studies, and an EMS step-by-step practical workshop.

This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This fully participative and enjoyable event will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Seminar materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.

Organisational Impact

This ICS 300 Incident Command System training course can have significant organizational benefits and impact, including

  • Improved safety and security
  • Reduced risk and liability
  • Enhanced operational resilience
  • Improved organizational reputation
  • Improved regulatory compliance
  • Enhanced employee morale

Overall, this training course on ICS can help organizations to better prepare for and respond to critical incidents, minimize the impact of such incidents on their operations and reputation, and improve safety and security for their employees, customers, and assets.

Personal Impact

This ICS 300 Incident Command System training course can have significant personal benefits and impact, including:

  • Improved personal safety and security
  • Enhanced problem-solving and decision-making skills
  • Greater confidence and preparedness
  • Increased career opportunities
  • Personal satisfaction

Overall, this training course on ICS can provide individuals with the knowledge, skills, and confidence necessary to enhance their personal safety and security, improve their problem-solving and decision-making abilities, and potentially open up new career opportunities.

Daily Agenda

Day One: Evaluate, Mitigate and Responding to Challenges
  • Understanding Strategic Crisis Management
  • Consider the complete range of risks to your organisation
  • CMT and ERT - Roles & Responsibilities
  • Issues management, master this before it becomes a Crisis
  • Who else inside and outside the organisation should be involved
  • Five deadly Leadership behaviours & Six winning strategies
  • Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Planning & Security – Who and What Else Should be Considered
  • Security Management & Asset Protection
  • Why some companies fail, and others survive
  • Based on the previous module, self-evaluation questionnaire
  • Developing, improving & implementing Emergency Response Plans
  • Business Continuity Management (BCM) Strategies
Day Three: Crisis Communications & Incident On-Scene Management
  • Incident Command Systems (ICS)
  • Emergency Communication Centres, avoiding the ten most common mistakes
  • Reputation Management - Managing Social Media
  • Command and Control Issues: Operational, Tactical and Strategic
  • On Scene Crisis Management, essential elements for success
  • Developing and Implementing Emergency Plans
  • Crisis Management and Communications: Emergency Centres
  • Developing and implementing a Business Continuity Management (BCM) strategy
Day Four:  Creating A Crisis or Incident Plan
  • What is Crisis Management?
  • Why do you need a plan and what should be in it?
  • The Planning Process & Vulnerability Audit
  • Alerting Procedures
  • Response Structures - A look at putting together the necessary systems, teams and facilities to meet the threat.
  • The 20 Most Common Mistakes in Crisis Management - Why do you need a plan?
Day Five: Crisis Management Plan Testing, Training and Exercising
  • Program of learning and of validating plans and procedures
  • How to get advantageous results from an exercise
  • Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
  • Critique report writing, executive summaries and key recommendations
  • Closing the loop. Implementing recommendations, continuing the process


  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

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Frequently Asked Questions

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to [email protected]

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

For corporate fees and group registration, please send your query to [email protected].

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