This PetroKnowledge Incident & Crisis Response Communication Skills training courses will provide the key steps every organization must take to avoid being irreparably damaged by a crisis. Packed with practical advice, useful materials and case studies, participants will learn how communication and operational response together are integral to an effective incident response and protecting reputation.
Every sensible organization recognizes the risks they face, and that disaster could potentially strike at any time. The learning contained within this course might make the difference between demonstrating strength and resilience to your stakeholders or humiliating public failure. The courses take a step by step approach to all the learning necessary to pre-empt crises and respond to major incidents should one occur.
The media can be very unforgiving of organisations who they perceive to have made mistakes and effective communication when under the media spotlight will be vital to coming through unscathed. This course provides the skills and confidence to understand the communication environment and what you must do in order to succeed when disaster strikes.
This PetroKnowledge courses on Incident & Crisis Response Communication Skills will highlight:
This PetroKnowledge training course has been designed for PR practitioners and for senior professionals such as team leaders or technical specialists elsewhere in the organization who may be involved in the handling of crises, responsible for the management of public reputation and the rebuilding of business capacity after a serious incident or issue has hit.
This PetroKnowledge course on Incident & Crisis Response Communication Skills is also relevant to anyone likely to have responsibility for the delivery of public relations and communication activities during a time of crisis for the organization;
The training program is activity and discussion based. Formal presentations will be balanced by a range of case-studies, practice problems and group discussions. Sharing the experience of the participants is an important feature and delegates will have the opportunity to discuss their own projects or challenges in an environment focusing on solving those problems.
This PetroKnowledge training course consists of five stand-alone modules all based around common themes containing lecture content, skill assessments, participative discussions, video presentations and delegate exercises in order to create high impact training. The training course is designed to be dynamic and highly interactive as well as educational. The primary focus is to provide delegates with concepts and methods which they can put to immediate use in the workplace.
This PetroKnowledge training course demonstrates how:
This PetroKnowledge training course teaches the competencies that enable leaders to:
We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.
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