Problem Solving & Decision Making Skills for Engineers and Technical Professionals

An Intensive 5-day Training Course

Problem Solving & Decision Making Skills for
Engineers and Technical Professionals

Better Analysis, Solutions, Recommendation and Sustainable Improvements

Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Scheduled Dates

Classroom

23 - 27 Dec 2024Pretoria - South Africa$5,950RESERVE A SEAT
23 - 27 Jun 2025Dubai - UAE$5,950RESERVE A SEAT
07 - 11 Jul 2025Dubai - UAE$5,950RESERVE A SEAT
08 - 12 Dec 2025Dubai - UAE$5,950RESERVE A SEAT
29 Dec 2025 - 02 Jan 2026Pretoria - South Africa$5,950RESERVE A SEAT

Are the scheduled dates matching with your needs?

We provide a wider range of training options. Tailored and customized, we can deliver your organisation’s training needs anytime, anywhere.

In-House Solutions ›

Why Choose this Training Course?

Problem Solving & Decision Making Skills training course will focus on the best practice methods in describing, analysing and solving any problem, incident, issue or complaint from a daily practice – technical or non-technical. This highly interactive training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project.

The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision making and risk analysis are therefore key to remain successful.

Applying a structured approach to problem solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision making process that will mitigate your risks and save time and money significantly.

This Problem Solving & Decision Making Skills training course will highlight:

  • The increasing relevance of problem solving and decision making methods in general as well as in asset management
  • Classic issues and pitfalls in problem solving and decision making
  • A generic approach for every issue to solve and decision to make
  • Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis and Risk Analysis
  • Effective application and implementation of these methods in daily practice

What are the Goals?

Problem Solving and Decision Making skills for Engineers and Technical Professionals presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance.

By the end of this Problem Solving and Decision Making Skills training course, participants will be able to:

  • Understand the increasing necessity of using sound methods for problem solving and decision making
  • Involve the right people in the right way in any analysis
  • Solve and prevent issues and problems more rapidly and effectively
  • Make better decisions and recommendations
  • Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance
  • Apply and implement the methods learned in daily practice immediately after the training

Who is this Training Course for?

You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue.  This training course is suitable to a wide range of professionals but will greatly benefit:

  • All professionals involved in problem solving and decision making within maintenance, engineering, technology and production
  • Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations

 

How will this Training Course be Presented?

Participants to this training course will receive a thorough training on the subjects covered by the seminar outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides a comprehensive training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Organisational Impact

By attending this Problem Solving and Decision Making Skills training course, your organization will get sustainable results:

  • Issues and problems will be analysed to the full extend and presented in a holistic, visual and therefore easy to understand way
  • Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance
  • Business decisions will be better, with maximum acceptance of all stakeholders
  • Projects or other plans will be implemented with a minimum of problems and risks
  • The structured approach for solving problems, making decision and managing risks will enhance communication and collaboration between all people involved
  • The methods presented, enables the organisation to significantly improve any existing continuous improvement approach

Personal Impact

By attending this Problem Solving & Decision Making Skills training course the participants will:

  • Understand the increasing importance of problem solving and decision making skills
  • Learn about their own pitfalls while solving problems and making decisions
  • Be skilled to describe, analyse, solve and prevent any issue or problem in daily practice
  • Be skilled to make better decisions and provide better recommendations
  • Be skilled to assess any plan or activity and make it more robust  
  • Gain many ideas about the way the problem solving and decision making methods could be used and best implemented in practice
  • Significantly improve their personal effectiveness and boost their future career opportunities

 

Daily Agenda

Day One: Introduction
  • Introduction to the program
  • Introduction: Problem Solving & Decision Making
  • Introduction: Generic Approaches for Problem Solving and Continuous Improvement (Deming circle, Kaizen, 8D, DEMAIC, RATIO)
  • Introduction of Problem Solving Methods (5 Why, Ishikawa, Fault tree, Apollo, etc.)
  • Introduction: RATIO-approach
  • Introduction: Case and Demo
Day Two: Reflect on your Problem
  • Theory: RATIO-step - Reflect
  • Introduction case to determine the root cause
  • Theory: Event Mapping
  • Event Mapping exercises
  • Application of Event Mapping in daily practice
Day Three: Analyse Technical Problems
  • Theory: RATIO-step - Analyse
  • Theory: Problem Analysis - Describe the problem (IS/IS-NOT)
  • Theory: Problem Analysis - Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)
  • Theory: Problem Analysis - Determine true cause(s)
  • Exercises in Problem Analysis
  • Completion of Event Map with outcome of Problem Analysis
Day Four: Analyse Human or Organizational Problems – Determine Best Solutions
  • Theory: Human Factor Analysis
  • Exercise: Human Factor Analysis
  • Theory: RATIO-step - Target (alternative and best solutions)
  • Theory: Decision Analysis
  • Exercise: Decision Analysis
  • Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis
Day Five: Implement, Observe and Evaluate Results
  • Theory: RATIO-step - Implement
  • Theory: Risk Analysis
  • Exercise: Risk Analysis
  • Theory: RATIO-step - Observe and Evaluate
  • Implementation of problem solving & decision making methods in daily practice
  • Evaluation and closure of training

Also available under the title - Effective Problem Solver and Decision Maker

Certificate

  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

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Frequently Asked Questions

Why PetroKnowledge?

PetroKnowledge is a globally recognized provider of training courses for oil and gas professionals, offering a wide range of specialized training courses designed to enhance knowledge, skills, and expertise in the energy sector. With courses tailored to meet the evolving demands of the oil and gas industry, PetroKnowledge helps professionals stay up-to-date with industry standards, technological advancements, and best practices.

Who are these training courses designed for?

Our courses are specifically developed for professionals in the oil and gas industry, including engineers, technical staff, managers, and other specialists looking to advance their careers. Whether you’re a seasoned expert or new to the sector, our training for oil and gas professionals is suited to individuals at all stages of their professional journey.

Are the courses delivered online or in person?

PetroKnowledge offers flexible learning solutions with both online courses and in-person training options. Online courses for oil and gas professionals provide the flexibility to learn from anywhere, while in-person courses offer a hands-on, interactive learning environment. Each training course page provides detailed information on the delivery format, allowing you to choose the option that best meets your learning style and schedule

Can I get a customized training course for my team?

Yes, PetroKnowledge offers customized in-house training solutions for organizations looking to upskill their teams. We work closely with companies to design bespoke training courses for oil and gas professionals that address specific challenges and objectives. Whether you need on-site training or online solutions, we can tailor the training courses to suit your organization’s needs.

Are there any prerequisites for attending a course?

Certain advanced training courses for oil and gas professionals may require prior experience or technical knowledge. These prerequisites ensure that participants can fully benefit from the course content. We recommend reviewing the course description on the relevant page to determine if any prerequisites apply to your selected course.

How can I enroll in a course?

Enrolling in one of our training courses for oil and gas professionals is simple and convenient. Navigate to the specific course page, click “Enroll Now,” and complete the registration form. You will receive a confirmation email with further details on how to proceed.

You may also get in touch with our Registration Team on
+971 50 981 7386 | +971 2 557 7389 or send an email to [email protected]

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Will I receive a certificate after completing the course?

Yes, upon successful completion of our courses for professionals in the oil and gas industry, you will receive an industry-recognized certificate from PetroKnowledge. This certification is designed to validate your skills and knowledge and can significantly enhance your professional credentials, boosting your career prospects in the competitive oil and gas sector.

When and how do I arrange payments?

We offer two convenient payment options:

  • Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
  • Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.

What is the refund or cancellation policy?

Our refund and cancellation policy varies depending on the course and circumstances. Generally, cancellations made at least 21 days before the training are eligible for a refund, less any administrative fees. If you have any specific inquiries about the cancellation or refund, don’t hesitate to contact our support team, who can assist with your booking and cancellation queries.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to [email protected].

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