Root Cause Analysis (RCA) Facilitator Workshop

An Intensive 3-day Training Course

Root Cause Analysis (RCA) Facilitator Workshop

Root Cause Analysis (RCA) Facilitator Workshop

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We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at

Why Choose this Training Course?

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

It is not always understood but in problem solving and studying the root causes of any deviations, it is more and more important to share the information from the shop floor. These employees are the eyes, ears and noses in the organization, they know how it looks, how it happened and what attempts were made to avoid or solve the problem.

The RCA Facilitator is trained in RCA and basic tools in a way to mobilize this information. He or she is able to entangle employees on the shop floor in the problem-solving process with the same tools as used in extensive iRCA, iPSDM or Tripod studies, but on a basic level, in short interviews and small meetings. The RCA Facilitator is experienced among colleagues and is able to recognize problems, incidents, near misses, deviations and issues alike, to apply RCA tools to discuss, investigate and to solve them.

This PetroKnowledge workshop will provide the possibility to practice with your own tools and methods. A basic RCA method will be used as reverence and will probably improve tour own tools.

Critical to success: The RCA Facilitator must be aware of all kinds of deviations and the way employees actually deal with them. He or she has a lot of experience on or related to the shop floor. And the RCA Facilitator is happy to analyze problems in a rational and detailed manner.

This PetroKnowledge workshop will highlight:

  • The RCA principles, methods, concepts, models and process
  • Causal thinking, facts, assumptions and opinions
  • The function of assumptions and hypotheses
  • Used tools like causal chain, fault tree, Ishikawa, 5 Why, Is / Is Not Analysis
  • Exercises and assessments
  • Personal skills like systematic questioning, listening, recapitulating, dealing with different thinking preferences, managing the process

What are the Goals?

The PetroKnowledge RCA Facilitator workshop focuses on a medium level of understanding RCA method as well as the ability to communicate on the shop floor with a wide range of people. The method must be applied in a light way and in ordinary communication.

At the end of this workshop, participants will be able to:

  • Know and understand the RCA and related methods in use in the company
  • Gather information and involve participants
  • Instruct and guide employees with the RCA method and providing feedback
  • Do Systematic questioning, gathering data and judge information
  • Present the (early) results of an RCA inventory

Who is this Training Course for?

This training course is suitable to a special selection of professionals but will greatly benefit when:

  • You work in in the field of Maintenance, Operations or SHE/quality as a facilitator or team leader.
  • You love to work with people in teams and get the best out of them.
  • You feel the need to improve yourself in motivating teams and analyzing detailed information.

How will this Training Course be Presented?

Participants to this PetroKnowledge workshop will receive a thorough exposure on the subjects covered, with a combination of practical examples, many exercises and application on issues from their own work environment. Besides the workshop manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Daily Agenda

Root Cause Analysis (RCA) Problem Solving and Causal Chain
  • Generic pitfalls in problem solving
  • Personal needs for learning
  • RCA method and Event Map
  • The art of asking questions
  • Arranging information (problem and causality)
  • Case: Problem Solving
  • How to start RCA causal chain
  • Exercises in Event Mapping (the 5Why way)
Root Cause Analysis (RCA) Situation Analysis Is / Is Not
  • Problem Analysis and evaluate possible causes
  • Recognizing data and information to fit in Is/ Is Not
  • Understanding the nature of problem, deviation, timeline, location and patterns
  • Be aware of the use of visual information
  • Situation Analysis and testing Probable Causes
  • Apply RCA tools on actual cases from the shop floor (demonstrations by the trainer/ facilitator)
RCA and Human Factors
  • Human Factor Analysis tool
  • Pitfalls of Shaming and Blaming
  • Interviewing and Communication Skills
  • RCA cases from the Shop Floor
  • Exercise in the use of the HFA tool
  • Issues of implementation RCA in the organization


  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

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Frequently Asked Questions

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

For corporate fees and group registration, please send your query to

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