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Troubleshooting Process Operation

An Intensive 5-Day Training Course

Troubleshooting Process Operation

Become a World-Class Operational Enterprise

Scheduled Dates

08 - 12 Jul 2024 Dubai - UAE $5,950
04 - 08 Nov 2024 London - UK $5,950
20 - 24 Jan 2025 London - UK $5,950
Enroll Now View Online Format In-House Options

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We provide a wider range of training options. Tailored and customized, we can deliver your organization’s training needs anytime, anywhere.

Why Choose this Training Course?

Why Choose this Training Course?

This intensive 5-day Troubleshooting Process Operation training course will enable delegates to remain abreast of the latest researched trends, techniques and strategies to improve the condition and performance of their operational process. This hands-on intervention will equip you with the necessary basic knowledge and skills to optimize the function, daily running, and maintenance of the main aspects of the operation, such as demographics, infrastructure, systems and plant.

Delegates will learn and review the core competencies required for successful operation and implementation of an effective operations process against the background of the current global economic downturn. They will complete several in-course assignments, which will enhance their problem solving skills and which will serve as an action plan for improvement. Setting the correct priorities and DOING THE RIGHT THING, makes all the difference to your performance.

This PetroKnowledge training course will include:

  • Terminologies; 112 Tools and Techniques for RCFA
  • A modern holistic approach to understanding the operational process
  • Process Maturity Indexing; Planning; and Protocols
  • Exact performance measurement and performance management modeling
  • More than one hundred “Human Factors” as a Source of Error

What are the Goals?

What are the Goals?

Participants attending the training course will:

  • Gain a broad understanding and appreciation of the core functional aspects of how an effective operational process should operate
  • Review the six standard maintenance improvement tactics and their selection technique to ensure reliable process plant & equipment
  • Learn how to develop a comprehensive operational process resource and support system analysis
  • Understand the principles of an operational audit, develop your own process standard
  • Gain insight and understanding into the unique leadership and motivation principles required for technical process operation and management

Who is this Training Course for?

Who is this Training Course for?

  • Engineering and Technical Managers and Supervisors from any industry
  • Maintenance Planners and Coordinators
  • Operations and Manufacturing Managers and Supervisors
  • Foremen and Team leaders
  • Plant Engineers and Process System Managers
  • Section Engineers and Planners

How will this Training Course be Presented?

How will the Training Course be Presented?

The training methodology is interactive with group exercises and is suitable for all employees involved in maintenance and operations management. The pace and level of the program is customized to the understanding of the delegates. Ongoing back-up and support is available after the program on request to the supplier, and the program is also available for in-house presentation as well as for “Competency Transfer” via a site license.

Organisational Impact

An immediate and drastic positive impact on the performance of the maintenance organization of the delegate will become evident within days after attendance of the program. Informed decision-making, focused action and a vastly improved understanding of the operational process will all contribute to this improvement.

Personal Impact

The personal impact on the delegates will include clarity of vision, understanding of consequences due to specific actions taken and the application of principles in the operations / maintenance environment. A new sense of certainty and confidence will develop within the delegates that will lead to empowerment and a results driven focus.

Daily Agenda

Day One: Review of Basic Modern Operations Practice

  • Review of Modern Operational Practice in the light of the Global Economic  Recession
  • Integration of Maintenance and Production to establish a World Class Operations Department
  • Generic Performance Measurement Model using a 6 point Scale
  • Combining the parameters of Speed; Quality; and Cost; in maintenance performance measurement
  • The 10 point Planning Standard and the role of the Planning Department
  • Variability Analysis
  • Developing effective Strategies  for the Operational Process in order to achieve organizational excellence and continuous improvement

 Day Two: Standard Maintenance Improvement Initiatives

  • Selecting the “Correct” maintenance tactic mix
  • Reliability Centered Maintenance (RCM)
  • Total Productive Maintenance (TPM)
  • Run To Failure (RTF)
  • Condition Based Maintenance (CBM)
  • Time Based Maintenance (TBM)
  • Skills Level Upgrade (SLU)
  • Design Out Maintenance (DOM)

 Day Three: Operational Resource Analysis

  • A “Blueprint” for effective operational practice
  • Resource and Support System analysis with “Gap Analysis
  • Leadership Development and Motivation of  Operations employees
  • The PAS 55 Maintenance Process Standard
  • Principles of Information Management
  • Training, Awareness and Competence

 Day Four: Problem Solving in the Operations Environment

  • Risk identification, assessment and control
  • Theory of Inventive Problem Solving
  • Problem Solving Techniques and application
  • Exercises and Facilitation

Day Five: Scenario Analysis and Action Plan Development

  • Relationships Scenario Analysis
  • Assessment Assignment
  • Scoring of your Operational Process
  • Understanding the complexity - Putting it all together


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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