Writing Effective Operating and  Maintenance Procedures

An Intensive 5-Day Training Course

Writing Effective Operating and
Maintenance Procedures

Building Structure and Clarity into your Procedures

Scheduled Dates

20 - 24 Nov 2023 Kuala Lumpur - Malaysia $5,950
05 - 09 Feb 2024 Dubai - UAE $5,950
03 - 07 Jun 2024 Dubai - UAE $5,950
18 - 22 Nov 2024 Kuala Lumpur - Malaysia $5,950
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Why Choose this Training Course?

Why Choose this Training Course?

As equipment and processes have become more complex so too has the work of maintainers and operators become more complicated thereby increasing the need for written procedures. Sound management practices encourage written procedures and most regulations now demand them for many processes.

The International Organisation for Standardization includes the control and use of procedures as a key element of a company's safety and quality management system. The purpose of this PetroKnowledge course is to make your procedure-writing efforts as efficient as possible and to create, update and maintain accurate and effective procedures.

This training course will highlight:

  • Documented procedure needs analysis, policies and standards
  • Subject matter research including OEMs, internal and external authorities and end users
  • Pitching the narrative and vocabulary at the correct level, sentence structure and quantified values
  • Tools and technology to create procedures that are easy to maintain and control
  • Control the distribution and revision of procedures
  • Linking procedures to work orders and job instructions

What are the Goals?

What are the Goals?

By the end of this training course, participants will be able to:

  • Understand the purpose of documented procedures and documented information
  • Understand safety, environmental and quality requirements
  • Design a procedure management system
  • Write maintenance and operating procedures
  • Control the distribution and documentation and procedures

Who is this Training Course for?

Who is this Training Course for?

This PetroKnowledge training course is suitable for all professionals that will at one time or other need to develop or participate in the development of maintenance and operations procedures and documentation including:

  • Maintenance and Operations Team Leaders
  • Engineers
  • Process Controllers
  • Maintenance Supervisors
  • Maintenance Planners
  • Reliability Engineers

How will this Training Course be Presented?

How will this Training Course be Presented?

This training course uses a variety of proven adult learning techniques to ensure maximum knowledge and skill transfer. The course is presented by a procedure documentation expert that has many years of practical experience in the field of maintenance. The content is delivered by means of lectures, discussion and lot hands-on practice using customer selected case study and a library of templates that enable the delegates to practice the techniques and processes that they are learning.

Organisational Impact

This training course provides an organisation with the capability to produce fit-for-purpose procedures to a consistent style, format and language that communicate with clarity and can also be maintained with ease. Re-usability, maintainability and portability aspects are emphasised to ensure that the organisation achieves maximum return on its investment.

Personal Impact

Participants will gain the knowledge skill to take procedure writing with a degree of competence and confidence that may have been lacking in especially the following areas:

  • Making subject matter experts willing participants in the process
  • Analysing Systems to determine programmed maintenance requirements
  • A Writing Style that communicates in the active voice with brevity and clarity
  • Structured Facilitation of Procedure Information gathering meetings
  • The Use of Templates, Frameworks and Layouts to improve efficiency and effectiveness of writing

Daily Agenda

Day One: Introduction

  • Why written procedures are necessary
  • The types of maintenance procedures and documentation
  • Current trends in procedures and documentation
  • Regulatory and safety considerations

Day Two: Maintenance and Operating Procedure Management System Design

  • Determine the system and CMMS requirements
  • Procedure users needs analysis
  • Criteria that determines the need
  • The sections and layout of each type of procedure
  • Procedure RASCI

Day Three: Procedure Writing Efficiency

  • Information sources for procedure writing
  • Software tools for writing efficiently
  • Fonts, paragraph formatting that enhances readability
  • The use of templates, boilerplate, automatic text
  • Use tools and techniques to enhance efficiency

Day Four: Procedure Writing

  • Language, grammar and vocabulary
  • Use OEM information sources
  • Use subject matter experts
  • Write a draft procedure

Day Five: Procedure Control

  • Review and approval
  • Procedure repository for softcopies
  • Distribution matrix for hard copies
  • Update and revision process
  • Techniques to improve usage by end-users


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

Visit Website ›

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to reg@petroknowledge.com

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to info@petroknowledge.com.

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© 2023. Material published by PetroKnowledge shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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