The Control Center (CC) is a physical facility designed for information gathering, analysis and dissemination. It is where crucial decisions are made that result in resource co-ordination and emergency response. That response could include warnings and rapidly sharing information or urgent instructions to staff and possibly surrounding agencies/public that are designed to protect lives, property and the environment.
However, no matter how automated CC technology becomes, the system Operator or Dispatcher will always remain the most important factor in the center, as well as being the most expensive. When seconds count, the performance of the CC will largely depend on the skills and judgement of the person/s operating the system. While recruitment and supervision are both important, without proper on-going training, operator performance and therefore corporate response, could become a hit and miss affair.
PetroKnowledge is delighted to announce that this training course reflects these demands. It is designed to give participants applicable skills and knowledge for working with Security Monitoring, Communications, CCTV, and other essential control room equipment and the very latest procedures.
This Control Center training course will highlight:
At the end of this training course, you will learn to:
Attendance on this training course will immediately benefit all Control Center Operators, Dispatchers and their Supervisors. In addition, those managers who have overall responsibility for such operations and communications but have not had sufficient time to devote to the subject. This course is suitable to a wide range of professionals but will greatly benefit:
Our structured and professional approach to the delivery of this new course involves well specified learning outcomes and objectives for the delegates. These define the practical skills required for the role and are complemented by our unique understanding and specialist experience within the Emergency Dispatch and Control Centre sector. Seminar methodology includes role playing and practical exercises, syndicate/team work, case studies, comprehensive manual, checklists, handouts, (also on a USB drive).
Competency Description: What makes a great Dispatcher and Control Center team member? Control Center people come from a variety of professions. Sometimes they have experience with other emergency response organisations, sometimes they come from a background in customer service or call center work and sometimes they can be new to the control center environment. Whatever their background, they all share these behavioural characteristics.
Key behaviours
Topics to be covered
Competency Description: An effective Control Center requires a methodical, structured approach to information gathering, analysis and then rapid dissemination. The CC becomes the focal communications point and part of the command and control system during an incident, if the system or the staff fail - then the company fails.
Key behaviours
Topics to be covered
Competency Description: Based on the type and activity of the Control Center, its purpose and equipment, an emergency services control room operator needs to be fully aware of all the many functions. What can go right and what can go wrong.
Key behaviours
Topics to be covered
We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.
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