Service Level Agreements

An Intensive 5-day Training Course

Service Level Agreements

Planning, Negotiating & Managing High-quality Performance Contracts

Service Level Agreements

Scheduled Dates

Classroom

06 - 10 May 2024 Dubai - UAE $5,950 RESERVE A SEAT
03 - 07 Jun 2024 Kuala Lumpur - Malaysia $5,950 RESERVE A SEAT
15 - 19 Jul 2024 London - UK $5,950 RESERVE A SEAT
05 - 09 Aug 2024 Dubai - UAE $5,950 RESERVE A SEAT
12 - 16 Aug 2024 London - UK $5,950 RESERVE A SEAT
30 Sep - 04 Oct 2024 Lisbon - Portugal $5,950 RESERVE A SEAT
02 - 06 Dec 2024 Amsterdam - The Netherlands $5,950 RESERVE A SEAT

Are the scheduled dates matching with your needs?

We provide a wider range of training options. Tailored and customized, we can deliver your organization’s training needs anytime, anywhere.

In-House Solutions ›

Why Choose this Training Course?

This Service Level Agreements training course will ensure that you understand how to decide rationally what activities to outsource and what not, how to select the best contractor and how to evaluate the delivered performance of all parties involved. On this training course, you will understand the different contract types, the pros and cons of SLAs, avoid the potential pitfalls and improve the performance. Balanced scorecards to measure the contractor performance, used in several branches will be discussed. Through a combination of teaching and group work, you will leave this training course with practical tools & practices to develop improved SLAs.

In the competitive environment of today, managing your contracts regarding outsourced activities like IT, operations, maintenance and facilities management are more than ever an important issue. Service Level Agreements (SLAs) are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators. Creating and managing formal agreements with suppliers of equipment and maintenance services requires not only a complete understanding of the business requirements and organization needs, but also depends on keeping up-to-date on contracting.

What are the Goals?

This is a very interactive Service Level Agreements training course that will give you a detailed overview of how to develop and implement contract (esp. SLAs) - what to include and what to avoid. This Contract Management training course will highlight the benefits and pitfalls of SLAs, and alternative approaches, using case studies and exercises as illustrations.

Participants attending this training course will:

  • Understand Basic Outsourcing Considerations
  • Learn the Features, Functions and Benefits of Lean Contracts
  • Understand the Different Contract Types and When / How to apply them
  • Understand the Basics of SLAs
  • Learn How to Define Service Levels
  • Understand How to Monitor the Contractor Performance and Relate the Performance to Penalties and Rewards
  • Learn How to Develop and Negotiate a Contract – The Contracting Cycle
  • Understand Negotiating Tips & Tricks
  • Learn How to Manage SLAs during the Contracting Period

Who is this Training Course for?

This Service Level Agreements training programme will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this training programme as a unit.

How will this Training Course be Presented?

This Service Level Agreements training course will be conducted along workshop principles with formal lectures and many interactive exercises. The exercises will cope with different areas like operations, maintenance and IT.

Organisational Impact

  • Ensure that you get the most out of your SLAs: you will be able to improve, negotiate and realize better SLAs
  • Avoid potential pitfalls regarding developing and establishing SLAs
  • Save the company time and money from irritation

Personal Impact

By attending this Service Level Agreements training course, participants will add value to themselves. They will thus be able to plan and develop a future career.

Daily Agenda

Day One: Outsourcing Considerations
  • Introduction to Program
  • Introduction Delegates
  • Asset Management - Roles and The Relationship with Contracting
  • Considerations in Outsourcing Activities – What to outsource and what not?
  • Outsourcing Models
Day Two: Basic Elements of a SLA
  • Introduction to Different Contract Types – When to apply, what contract type?
  • Lean Contracts
  • What is SLA?
  • Parties Involved
  • Assessment of Service Levels – current & required
  • Defining Key Performance Indicators to Monitor the Performance of All Parties Involved
  • Use of Balanced Scorecard with SLAs
  • How to Relate Payments and Rewards to Contractor Performance
  • Is SLA always the right solution? – partnerships
  • Vendor Management
Day Three: Developing the SLA
  • The Contracting Cycle
  • The Tendering Process – Modern Ways of Tendering
  • Costing the Service
  • Choosing the Right Contractor
  • Writing the SLA – SLA Templates
  • Review the Draft SLA
  • Implementing Contract Management & Delivery – How to make it work?
Day Four: Negotiating the SLA
  • Everything is About Expectations
  • Defining the Negotiation Objective
  • Determine Your Primary, Alternative and Elegant Currencies
  • Negotiation Ploys and Tactics – tips and tricks
Day Five: Final Workshop
  • Development of a SLA in an Extensive Workshop
  • Wrap-up

Certificate

  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

Other Training Courses You Might Be Interested In

Frequently Asked Questions

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to reg@petroknowledge.com

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

For corporate fees and group registration, please send your query to info@petroknowledge.com.

Follow Us:

Subscribe To Our Newsletter

    PetroKnowledge
    Chat with an assistant

    Mikee
    Hello there
    how can I assist you?
    1:40
    ×