An Intensive 5-day Training Course
Service Level Agreements
Planning, Negotiating & Managing High-quality Performance Contracts
Scheduled Dates
Classroom
| 12 - 16 May 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 26 - 30 May 2025 | Kuala Lumpur - Malaysia | $5,950 | RESERVE A SEAT |
| 21 - 25 Jul 2025 | London - UK | $5,950 | RESERVE A SEAT |
| 11 - 15 Aug 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 18 - 22 Aug 2025 | London - UK | $5,950 | RESERVE A SEAT |
| 06 - 10 Oct 2025 | Lisbon - Portugal | $5,950 | RESERVE A SEAT |
| 27 - 31 Oct 2025 | Abu Dhabi - UAE | $5,950 | RESERVE A SEAT |
| 08 - 12 Dec 2025 | Amsterdam - The Netherlands | $5,950 | RESERVE A SEAT |
Would an alternative date be more suitable?
We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.
Why Choose this Training Course?
This Service Level Agreements training course will ensure that you understand how to decide rationally what activities to outsource and what not, how to select the best contractor and how to evaluate the delivered performance of all parties involved. On this training course, you will understand the different contract types, the pros and cons of SLAs, avoid the potential pitfalls and improve the performance. Balanced scorecards to measure the contractor performance, used in several branches will be discussed. Through a combination of teaching and group work, you will leave this training course with practical tools & practices to develop improved SLAs.
In the competitive environment of today, managing your contracts regarding outsourced activities like IT, operations, maintenance and facilities management are more than ever an important issue. Service Level Agreements (SLAs) are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators. Creating and managing formal agreements with suppliers of equipment and maintenance services requires not only a complete understanding of the business requirements and organization needs, but also depends on keeping up-to-date on contracting.
What are the Goals?
This is a very interactive Service Level Agreements training course that will give you a detailed overview of how to develop and implement contract (esp. SLAs) - what to include and what to avoid. This Contract Management training course will highlight the benefits and pitfalls of SLAs, and alternative approaches, using case studies and exercises as illustrations.
Participants attending this training course will:
- Understand Basic Outsourcing Considerations
- Learn the Features, Functions and Benefits of Lean Contracts
- Understand the Different Contract Types and When / How to apply them
- Understand the Basics of SLAs
- Learn How to Define Service Levels
- Understand How to Monitor the Contractor Performance and Relate the Performance to Penalties and Rewards
- Learn How to Develop and Negotiate a Contract – The Contracting Cycle
- Understand Negotiating Tips & Tricks
- Learn How to Manage SLAs during the Contracting Period
Who is this Training Course for?
This Service Level Agreements training programme will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this training programme as a unit.
How will this Training Course be Presented?
This Service Level Agreements training course will be conducted along workshop principles with formal lectures and many interactive exercises. The exercises will cope with different areas like operations, maintenance and IT.
Organisational Impact
- Ensure that you get the most out of your SLAs: you will be able to improve, negotiate and realize better SLAs
- Avoid potential pitfalls regarding developing and establishing SLAs
- Save the company time and money from irritation
Personal Impact
By attending this Service Level Agreements training course, participants will add value to themselves. They will thus be able to plan and develop a future career.
Daily Agenda
Day One: Outsourcing Considerations
- Introduction to Program
- Introduction Delegates
- Asset Management - Roles and The Relationship with Contracting
- Considerations in Outsourcing Activities – What to outsource and what not?
- Outsourcing Models
Day Two: Basic Elements of a SLA
- Introduction to Different Contract Types – When to apply, what contract type?
- Lean Contracts
- What is SLA?
- Parties Involved
- Assessment of Service Levels – current & required
- Defining Key Performance Indicators to Monitor the Performance of All Parties Involved
- Use of Balanced Scorecard with SLAs
- How to Relate Payments and Rewards to Contractor Performance
- Is SLA always the right solution? – partnerships
- Vendor Management
Day Three: Developing the SLA
- The Contracting Cycle
- The Tendering Process – Modern Ways of Tendering
- Costing the Service
- Choosing the Right Contractor
- Writing the SLA – SLA Templates
- Review the Draft SLA
- Implementing Contract Management & Delivery – How to make it work?
Day Four: Negotiating the SLA
- Everything is About Expectations
- Defining the Negotiation Objective
- Determine Your Primary, Alternative and Elegant Currencies
- Negotiation Ploys and Tactics – tips and tricks
Day Five: Final Workshop
- Development of a SLA in an Extensive Workshop
- Wrap-up
Certificate
- On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.
In Association With
Frequently Asked Questions
Why PetroKnowledge?
PetroKnowledge is a globally recognized provider of training courses for oil and gas professionals, offering a wide range of specialized training courses designed to enhance knowledge, skills, and expertise in the energy sector. With courses tailored to meet the evolving demands of the oil and gas industry, PetroKnowledge helps professionals stay up-to-date with industry standards, technological advancements, and best practices.
Who are these training courses designed for?
Our courses are specifically developed for professionals in the oil and gas industry, including engineers, technical staff, managers, and other specialists looking to advance their careers. Whether you’re a seasoned expert or new to the sector, our training for oil and gas professionals is suited to individuals at all stages of their professional journey.
Are the courses delivered online or in person?
PetroKnowledge offers flexible learning solutions with both online courses and in-person training options. Online courses for oil and gas professionals provide the flexibility to learn from anywhere, while in-person courses offer a hands-on, interactive learning environment. Each training course page provides detailed information on the delivery format, allowing you to choose the option that best meets your learning style and schedule
Can I get a customized training course for my team?
Yes, PetroKnowledge offers customized in-house training solutions for organizations looking to upskill their teams. We work closely with companies to design bespoke training courses for oil and gas professionals that address specific challenges and objectives. Whether you need on-site training or online solutions, we can tailor the training courses to suit your organization’s needs.
Are there any prerequisites for attending a course?
Certain advanced training courses for oil and gas professionals may require prior experience or technical knowledge. These prerequisites ensure that participants can fully benefit from the course content. We recommend reviewing the course description on the relevant page to determine if any prerequisites apply to your selected course.
How can I enroll in a course?
Enrolling in one of our training courses for oil and gas professionals is simple and convenient. Navigate to the specific course page, click “Enroll Now,” and complete the registration form. You will receive a confirmation email with further details on how to proceed.
You may also get in touch with our Registration Team on
+971 50 981 7386 | +971 2 557 7389 or send an email to [email protected]
When should I expect to receive confirmation of registration?
Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.
Will I receive a certificate after completing the course?
Yes, upon successful completion of our courses for professionals in the oil and gas industry, you will receive an industry-recognized certificate from PetroKnowledge. This certification is designed to validate your skills and knowledge and can significantly enhance your professional credentials, boosting your career prospects in the competitive oil and gas sector.
When and how do I arrange payments?
We offer two convenient payment options:
- Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
- Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.
What is the refund or cancellation policy?
Our refund and cancellation policy varies depending on the course and circumstances. Generally, cancellations made at least 21 days before the training are eligible for a refund, less any administrative fees. If you have any specific inquiries about the cancellation or refund, don’t hesitate to contact our support team, who can assist with your booking and cancellation queries.
Is there a discount for more than one registrant/course?
For corporate fees and group registration, please send your query to [email protected].
