Why Choose this Training Course?
This PetroKnowledge Root Cause Analysis Facilitator Training course will enable you to organize and represent the RCA process in all departments of your company. This intensive training course will allow you to explain every aspect of the RCA method, the different roles short and well, and guide the process of gathering and verifying information in the RCA and pursue agreement.
Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.
The RCA Facilitator is trained in RCA to facilitate multidisciplinary teams of experts in their task to solve problems. The facilitator is not an expert – the facilitator is leading the process, knows how to apply the RCA methods and avoids sideways in which, for example, to discuss what the right approach is. The RCA facilitator asks questions in a structural way (questionnaires) and guards the input of information in a way that everyone is involved and agrees with the factual and causal right information. Though the facilitator is not an expert, he or she understands the type of information and where to put it in the structure, e.g. Event Map, Problem Analysis or Human Factor Analysis.
Critical to success is a facilitator who is aware of the group dynamics during the RCA sessions. The facilitator must be able to switch roles between attention to people, process and technical complex content.
This training course will highlight:
- The RCA principles, methods, concepts, templates and process – Event Mapping, Problem Analysis and the Human Factor Analysis.
- Classic issues and pitfalls in problem solving and decision making
- The use of visualized information like A3 reports
- The basics of Decision making, Implementation (iRA) and Observation, to complete the circle of continuous improvement.
- Communication skills and insight in thinking and behavioral preferences.
- Facilitator skills as systematic questioning, listening, recapitulating, dealing with frustrations, managing the process, flexible workflow, feedback and correcting people.
- Effective application and implementation of these methods in daily practice