Name: The Competent Manager: Certificate in Behavioural Management and Emotional Intelligence Training Course
Rating: 4.7 (1076 reviews)

Scheduled Dates

04 - 08 Oct 2026

Doha - Qatar

$5,950

Why Choose this Training Course?

This training course is designed for professionals who must achieve results through people while navigating increasingly complex workplace challenges. This training course equips participants with the practical management, leadership, communication and emotional intelligence skills required to build trust, improve performance and create productive working relationships. Effective managers today need more than technical expertise; they must understand how emotions, behaviours and interpersonal dynamics influence performance, engagement and organisational success.

This training course combines the essential disciplines of professional management with the powerful principles of emotional intelligence to develop confident, adaptable and people-focused leaders. Participants will learn how to manage performance, communicate effectively, motivate teams, resolve workplace challenges and lead with greater self-awareness and emotional control. By integrating managerial competence with emotional intelligence, participants will enhance their effectiveness, improve team collaboration and create a positive culture that supports sustainable organisational success.

This training course will highlight:

Developing emotionally intelligent leadership behaviours
Managing people for improved performance
Enhancing communication and interpersonal effectiveness
Building motivated and engaged teams
Applying practical management and leadership tools

What are the Goals?

At the end of this training course, you will learn to:

Analyse leadership and management effectiveness
Apply emotional intelligence in workplace situations
Develop high-performing and motivated teams
Enhance communication and influencing capabilities
Implement performance improvement strategies

Who is this Training Course for?

Organisations require managers and leaders who can balance operational performance with strong people management capabilities. This training course is designed for professionals seeking to strengthen their leadership effectiveness, emotional intelligence and ability to achieve sustainable business results through others.

This training course is suitable to a wide range of professionals but will greatly benefit:

Managers across all functional disciplines
Team leaders and supervisory personnel
Project and programme professionals
Departmental and operational leaders
Professionals preparing for leadership roles

How will this Training Course be Presented?

This training course uses a highly interactive approach combining facilitated discussions, practical exercises, leadership assessments, group learning activities, workplace applications and reflective learning techniques. Participants will explore real-life management situations, develop practical solutions and apply proven leadership and emotional intelligence frameworks to enhance professional effectiveness and organisational performance.

Organisational Impact

The Organisation will have the following benefits:

Improved leadership effectiveness across teams
Increased employee engagement and commitment
Enhanced communication and collaboration culture
Stronger conflict resolution capabilities
Better performance management outcomes
Improved organisational productivity and morale

Personal Impact

At the end of this training course, the participants will gain the following:

Greater self-awareness and self-management
Enhanced leadership confidence and credibility
Stronger communication and influencing skills
Improved team management capabilities
Better workplace relationship management
Increased professional and career effectiveness

Daily Agenda

Day 1: The Competent Manager: Role, Mindset & Behaviour

The Evolving Role of the Competent Manager in the New Business Reality
Key Managerial Roles, Responsibilities and Essential Competencies
Management, Leadership and the Transition from Manager to Leader
Adapting Management Approaches to Different Cultures and Workplace Contexts
Understanding Your Leadership, Management and Personality Style
Understanding Employee Mindsets, Behaviours and Emotional Needs
Emotional Intelligence: IQ, EQ and the Intrapersonal–Interpersonal Connection
Creating a Professional Team Culture and Embedding Positive Behavioural Standards

Day 2: Managing Performance, Motivation & Behaviour

The Performance Management Cycle: From Expectations to Results
Setting Clear Individual and Team Objectives
Managing Behaviour for Improved Workplace Performance
Motivation, Recognition, Risk and Reward
Understanding the Drivers of Behavioural Change
Monitoring and Managing Performance Ethically
Performance Improvement Conversations and Difficult Discussions
Effective Questioning, Active Listening and Managerial Coaching
Time, Workload and Priority Management for Peak Performance

Day 3: Emotional Intelligence, Communication & Conflict

Emotional Intelligence as a Management and Leadership Capability
Recognising, Understanding and Validating Emotions in Others
Managing Your Own Emotional Responses as a Manager
Managerial Communication: Clarity, Listening and Effective Questioning
Understanding Workplace Conflict and Its Root Causes
Preventing Conflict Before It Escalates
Assertive Communication and Managing Difficult Conversations
Using Emotional Intelligence to Resolve Workplace Conflict
Managing Pressure, Stress and Emotional Responses at Work

Day 4: Building High-Performing Teams

Understanding the Difference Between Groups and Teams
Stages of Team Development and Team Performance
Belbin Team Roles and Effective Allocation of Responsibility
Building Trust, Confidence and Psychological Safety within Teams
Creating a Culture of Recognition and Positive Reinforcement
Building Confidence and Self-Esteem in Others
Running Effective and Purposeful Team Meetings
Presenting Ideas and Gaining Team Commitment
Creating Sustainable Team Performance and Accountability

Day 5: Influence, Negotiation & Continuous Development

The Principles of Managerial Influence and Persuasion
Influencing Line Managers, Colleagues, Customers and Key Stakeholders
Negotiation Styles and Selecting the Appropriate Approach
Practical Negotiation Strategies for Managers
Ethical Negotiation and Creating Win–Win Outcomes
Managing Difficult People and Maintaining Professional Relationships
Case Studies: Elite Negotiators and Lessons for Managers
Creating Your Personal and Professional Development Plan
Developing a 90-Day Action Plan for Sustained Managerial Effectiveness

Certificate

Upon successful completion of this training course, delegates will be awarded an official PetroKnowledge Certificate of Completion, signed by the course facilitator. The certificate confirms successful participation and records the total learning hours completed.
Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.

Accreditation

Would an alternative date be more suitable?

We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.

Related Categories

Management, Strategy & Leadership

Subscribe To Our Newsletter

EUROPE

MIDDLE EAST

ASIA

NORTH AMERICA

AFRICA

The Competent Manager: Certificate in Behavioural Management and Emotional Intelligence