An Intensive 5-day Training Course
Advanced Office Management &
Effective Administration Skills
Managing and Supporting your Organisation
Scheduled Dates
Classroom
| 22 - 26 Dec 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 05 - 09 Jan 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 11 - 15 May 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 10 - 14 Aug 2026 | Casablanca - Morocco | $5,950 | RESERVE A SEAT |
| 17 - 21 Aug 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 16 - 20 Nov 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 21 - 25 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Online
| 22 - 26 Dec 2025 | Online | $3,950 | RESERVE A SEAT |
| 11 - 15 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 21 - 25 Dec 2026 | Online | $3,950 | RESERVE A SEAT |
Would an alternative date be more suitable?
We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.
Why Choose this Training Course?
The PetroKnowledge Advanced Office Management & Effective Administration Skills training course offers an interactive, hands-on approach to developing the essential skills required to thrive as an Office Manager, Administrator, or Executive Secretary. The training course explores the behavioral and interpersonal skills needed to effectively work with diverse management styles and ensures you’re prepared to handle multiple competing priorities.
Strengthening your effectiveness in this role will make your tasks easier and position you as an indispensable asset to both your managers and the wider organization. Office Managers are often juggling several tasks simultaneously—multitasking is key, and being able to solve problems and maintain order amidst chaos is crucial. This training course will empower you to become more organized, improve communication, and tackle challenges head-on.
Key areas covered in the training course include:
- Effective communication and relationship-building techniques
- Time management and streamlining processes
- Developing networking and relationship-building skills
- Building resilience and managing workplace stress
- Problem-solving, planning, and decision-making skills
What are the Goals?
By completing this Advanced Office Management & Effective Administration Skills training course, you will:
- Master task prioritization and effective time management
- Improve decision-making and problem-solving abilities
- Refine communication and interpersonal skills
- Learn strategies to manage challenging behaviors
- Develop assertiveness for a stronger workplace presence
Who is this Training Course for?
This PetroKnowledge Advanced Office Management & Effective Administration Skills training course is designed for:
- Office Managers
- Team Leaders
- Administrators
- Supervisors
- Secretaries
- Support Staff
- PAs
How will this Training Course be Presented?
Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. training course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.
Organisational Impact
Employees who complete this Advanced Office Management & Effective Administration Skills training course will be equipped to drive:
- Greater creativity and productivity
- Enhanced customer focus and motivation
- Reduced stress levels and absenteeism
- Improved self-awareness and communication
- Effective time management
Personal Impact
Participants will benefit from:
- A boost in self-confidence and motivation
- An understanding of how to navigate various management styles
- Improved stress management and self-awareness
- Better communication and presentation skills
- Organizational and time management expertise
Daily Agenda
Day One: Taking Control of Your Work Life
- Understanding and Clarifying Purpose, Vision and Mission
- External and Internal Customer Service
- The Secret to Working Smarter rather than Harder
- Controlling, Prioritising and Organising Your Work
- Gaining an insight into your Strengths and Weaknesses
- Making Your Office User-friendly and Efficient
Day Two: Essential Administrative Skills
- Mind Mapping Techniques
- Right Brain / Left Brain Theory
- Managing Larger Projects to Meet Deadlines
- Planning and Problem Solving Skills
- Managing Meetings Effectively
- Working with more than One Manager
Day Three: Vital Communication Skills
- Communication Styles and When to Use Them
- Communicating with Confidence
- Win-Win Conflict Resolution
- Understanding and using Body Language
- Understanding Gender Differences in Communication
- Understanding Different Personality Types and How to Deal with them
Day Four: Developing as a Professional
- Listening Skills – seek first to understand then to be understood
- Creating a Professional Image
- Leadership Skills
- How to Make Presentations with Confidence and Power
- Painless Methods for Giving Corrective Feedback
- Best Practices for Delivering Positive Feedback
Day Five: Self-Empowerment and Self-Management
- Understanding the Main Causes of Stress
- How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
- The Essential Skills of Emotional Intelligence
- Using Emotional Intelligence at Work
- Becoming a more Proactive, Responsible and Self-aware Person
- Continuing Professional Development - where to go from here
Certificate
- On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.
