An Intensive 5-day Training Course
Breakthrough Customer Experience (Cx) Strategy:
Design and Deploy a Successful Cx Plan
Creating Innovative Cx Strategies
for Sustainable Customer Satisfaction and Loyalty
Scheduled Dates
Classroom
| 03 - 07 Feb 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 05 - 09 May 2025 | London - UK | $5,950 | RESERVE A SEAT |
| 11 - 15 Aug 2025 | Amsterdam - The Netherlands | $5,950 | RESERVE A SEAT |
| 03 - 07 Nov 2025 | London - UK | $5,950 | RESERVE A SEAT |
| 15 - 19 Dec 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Are the scheduled dates matching with your needs?
We provide a wider range of training options. Tailored and customized, we can deliver your organisation’s training needs anytime, anywhere.
Why Choose this Training Course?
This Breakthrough Customer Experience (Cx) Strategy: Design and Deploy a Successful Cx Plan training course is designed to provide professionals with advanced tools and insights to design and deploy a winning customer experience (Cx) strategy. Focused on practical frameworks, journey mapping, and customer insights, this training course empowers participants to build Cx strategies that align with business goals and drive lasting customer loyalty. Through in-depth case studies, interactive discussions, and role plays, participants will master the art of creating a seamless customer journey that enhances satisfaction and retention.
This PetroKnowledge training course will highlight:
- Best practices for designing effective Cx strategies
- Techniques for customer journey mapping and pain point identification
- Data-driven approaches for measuring Cx success
- Hands-on experience in deploying and adjusting Cx plans
- Practical applications with real-world scenarios and interactive role plays
What are the Goals?
At the end of this Breakthrough Customer Experience (Cx) Strategy: Design and Deploy a Successful Cx Plan training course, you will learn to:
- Understand core components of a Cx strategy and its business impact
- Design customer journey maps and identify touchpoints
- Develop data-driven metrics for tracking Cx performance
- Apply tools for enhancing customer satisfaction and loyalty
- Deploy and evaluate a customer experience plan in real-world scenarios
Who is this Training Course for?
This PetroKnowledge training course is suitable to a wide range of professionals but will greatly benefit:
- Cx managers and strategists responsible for customer experience initiatives
- Customer service and quality assurance leaders looking to enhance service standards
- Marketing professionals focused on customer engagement
- Team leaders in customer-focused industries seeking to build Cx skills
- Professionals aspiring to specialize in customer experience management
How will this Training Course be Presented?
The Breakthrough Customer Experience (Cx) Strategy: Design and Deploy a Successful Cx Plan training course uses a combination of lectures, discussions, and hands-on exercises. Each day is structured to include 66% lecture/discussion and 33% group activities, including role plays and case studies directly relevant to each day's content.
Organisational Impact
Organizations sending delegates to this Breakthrough Customer Experience (Cx) Strategy: Design and Deploy a Successful Cx Plan training course will:
- Improve customer satisfaction and loyalty by implementing strategic Cx initiatives
- Enhance competitive advantage by developing a customer-focused culture
- Gain actionable insights into customer behaviours and preferences
- Reduce churn through targeted and effective customer journey management
- Increase profitability through sustained customer engagement
Personal Impact
Participants will:
- Develop confidence in designing and executing a Cx strategy
- Strengthen skills in customer journey mapping and metrics development
- Gain hands-on experience in handling Cx-related challenges
- Improve their ability to make data-driven Cx decisions
- Build expertise to contribute meaningfully to Cx strategy in their organizations
Daily Agenda
Day One: Foundations of Cx Strategy Design
- Overview of Cx strategy and its importance in modern business
- Understanding customer expectations and market demands
- Identifying critical touchpoints in the customer journey
- Fundamentals of customer journey mapping
- Introduction to Cx metrics and KPIs for measuring success
- Role-play: Identifying touchpoints and customer expectations)
Day Two: Customer Journey Mapping and Pain Points Analysis
- Techniques for developing effective customer journey maps
- Analysing pain points and creating solutions
- Aligning journey maps with business objectives and Cx goals
- Using customer feedback to inform journey mapping
- Case study: Transforming a journey map into an actionable Cx plan
- Group exercise: Mapping a customer journey for a fictional brand
Day Three: Cx Data Analytics and Metrics Development
- Key metrics and KPIs in Cx (e.g., CSAT, NPS, CES)
- Data collection and analysis methods for Cx insights
- Using analytics to identify trends and patterns in customer behavior
- Tools for tracking customer satisfaction and engagement
- Role-play: Presenting Cx data to a leadership team
- Group exercise: Designing KPIs and metrics for a sample Cx plan
Day Four: Designing and Implementing Cx Initiatives
- Best practices for designing customer-focused Cx initiatives
- Steps to implement changes across touchpoints
- Communicating Cx initiatives to staff and stakeholders
- Techniques for training teams on Cx best practices
- Case study: A successful Cx initiative from a leading brand
- Group activity: Planning and presenting a new Cx initiative
Day Five: Evaluating and Adjusting Cx Strategies
- Methods for evaluating Cx plan effectiveness and ROI
- Gathering feedback and iterating on Cx initiatives
- Realigning Cx strategies with evolving customer needs
- Case study: Cx strategy adjustment based on feedback
- Role-play: Responding to customer feedback for Cx improvement
- Group exercise: Drafting an evaluation plan for Cx initiatives
Certificate
- On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.
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Frequently Asked Questions
Why PetroKnowledge?
PetroKnowledge is a globally recognized provider of training courses for oil and gas professionals, offering a wide range of specialized training courses designed to enhance knowledge, skills, and expertise in the energy sector. With courses tailored to meet the evolving demands of the oil and gas industry, PetroKnowledge helps professionals stay up-to-date with industry standards, technological advancements, and best practices.
Who are these training courses designed for?
Our courses are specifically developed for professionals in the oil and gas industry, including engineers, technical staff, managers, and other specialists looking to advance their careers. Whether you’re a seasoned expert or new to the sector, our training for oil and gas professionals is suited to individuals at all stages of their professional journey.
Are the courses delivered online or in person?
PetroKnowledge offers flexible learning solutions with both online courses and in-person training options. Online courses for oil and gas professionals provide the flexibility to learn from anywhere, while in-person courses offer a hands-on, interactive learning environment. Each training course page provides detailed information on the delivery format, allowing you to choose the option that best meets your learning style and schedule
Can I get a customized training course for my team?
Yes, PetroKnowledge offers customized in-house training solutions for organizations looking to upskill their teams. We work closely with companies to design bespoke training courses for oil and gas professionals that address specific challenges and objectives. Whether you need on-site training or online solutions, we can tailor the training courses to suit your organization’s needs.
Are there any prerequisites for attending a course?
Certain advanced training courses for oil and gas professionals may require prior experience or technical knowledge. These prerequisites ensure that participants can fully benefit from the course content. We recommend reviewing the course description on the relevant page to determine if any prerequisites apply to your selected course.
How can I enroll in a course?
Enrolling in one of our training courses for oil and gas professionals is simple and convenient. Navigate to the specific course page, click “Enroll Now,” and complete the registration form. You will receive a confirmation email with further details on how to proceed.
You may also get in touch with our Registration Team on
+971 50 981 7386 | +971 2 557 7389 or send an email to [email protected]
When should I expect to receive confirmation of registration?
Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.
Will I receive a certificate after completing the course?
Yes, upon successful completion of our courses for professionals in the oil and gas industry, you will receive an industry-recognized certificate from PetroKnowledge. This certification is designed to validate your skills and knowledge and can significantly enhance your professional credentials, boosting your career prospects in the competitive oil and gas sector.
When and how do I arrange payments?
We offer two convenient payment options:
- Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
- Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.
What is the refund or cancellation policy?
Our refund and cancellation policy varies depending on the course and circumstances. Generally, cancellations made at least 21 days before the training are eligible for a refund, less any administrative fees. If you have any specific inquiries about the cancellation or refund, don’t hesitate to contact our support team, who can assist with your booking and cancellation queries.
Is there a discount for more than one registrant/course?
For corporate fees and group registration, please send your query to [email protected].
