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Mastering Workflow

An Intensive 5-Day Training Course

Mastering Workflow

Collect, Process, Organise, Review & Perform

Scheduled Dates

13 - 17 May 2024 Dubai - UAE $5,950
16 - 20 Sep 2024 Dubai - UAE $5,950
16 - 20 Dec 2024 Dubai - UAE $5,950
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Why Choose this Training Course?

Workflow is the detailed execution of a business process, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.

Workflow Management is an essential component of business improvement initiative such as corporate re-engineering, business systems developments, e-commerce, e-government, quality management, compliance and business process improvement and management.

In this training course, the participants will acquire the knowledge and skills to discover, define, and manage process workflow.

Participants will learn the Business Process Modelling Notation (BPMN) method of workflow diagramming and modelling. This method is an open modelling standard that can be used to document workflow across a wide variety of industries. It can easily be understood by both business and technical people and is used by a number of leading workflow and modelling automation tools.

The training course also provides a set of workflow design principles and measurement techniques that can be used to improve and manage workflow performance.

What are the Goals?

The main objectives of this PetroKnowledge training course are as follows:

  • Understand key workflow concepts
  • Discover and define workflow in an organization
  • Define the scope of a business process workflow
  • Objectively analyze process workflows
  • Capture and model the details of an existing workflow
  • Apply a set of best-practice principles to improve and automate workflows
  • Implement workflow improvements 

Who is this Training Course for?

This PetroKnowledge training course is designed for workflow analysts and designers, business staff, compliance staff, process owners, business and systems analysts, information technology professionals, quality specialists, workflow improvement project leaders and project team members.

How will this Training Course be Presented?

State-of-the-art workflow modelling and improvement is transferred by means of short focused presentations which are followed by experiential learning training course sessions.  In these sessions, the knowledge gained is applied to the real-world examples and case studies.  Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Organisational Impact

  • Enable a process-centric organizational culture
  • Facilitate radical and continuous improvement in the organization
  • Accurately define the work of the organization through the use of workflow models
  • Contribute to the achievement of breakthrough organizational performance

Personal Impact

  • Objectively obtain the right information to develop workflow models
  • Effectively apply best-practice workflow analysis, modelling and improvement techniques
  • Confidently contribute to workflow improvement initiatives
  • Be able to apply best-practice techniques to workflow design

Daily Agenda

Day One: Introduction to Workflow  

  • What is Workflow?
  • The Importance of Workflow in an Organization
  • Workflow and Enterprise Architecture
  • The Workflow Management Coalition (WfMC) Workflow Reference Model
  • Discovering Workflow using Interviews, Workshops and Observation
  • Documenting Workflow Scenarios
  • A 6-Step Workflow Improvement Methodology
  • Practical Discovery Work

Day Two: Defining and Analyzing Workflow

  • The Components of a Business Process Workflow
  • Establishing the Boundaries
  • Identifying Workflow Levels
  • Analyzing Inputs, Flows, Decisions and Outputs
  • Identifying Resources and Business Rules
  • Measuring Workflow Performance
  • Practical Analysis Work

Day Three: Modelling Workflow using BPMN

  • An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
  • Modelling the Core Model Elements
  • Activities, Flows, Events and Decisions
  • Extended Workflow Modelling Notations
  • Workflow Patterns
  • Modelling Collaborative Workflow
  • Practical Workflow Modelling Work

Day Four: Improving Workflow  

  • Identifying Improvement Opportunities
  • Workflow Design Principles
  • Moving from As-Is to To-Be Models
  • Describing Improvements using Workflow Models
  • Practical Workflow Improvement
  • Simulating Workflow

Day Five: Implementing and Automating Workflow  

  • Implementing Improved Workflow
  • Getting Support for Your Improvement Initiatives
  • The Nine Critical Success Factors
  • Understanding Automated Workflow
  • Moving from the Workflow Model to Automated Workflow
  • The Future of Automated Workflow
  • Monitoring and Managing Workflow


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

Visit Website ›

Oxford Management Centre

Our collaboration with Oxford Management Centre aims to provide the best training services and benefits for our valued clients.

Visit Website ›

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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