Building Core Leadership, Supervisory &  Team Competencies

Building Core Leadership,
Supervisory &

Team Competencies

Developing Key Factors for Success

We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at

Why Choose this Training Course?

Why Choose this Training Course?

 The Supervisory role is pivotal in any organisation.  Supervisors implement the requirements of higher management to get the job done while utilising their team to ensure it is achieved.  This requires good leadership, management and team building qualities.

This comprehensive training course has been developed to equip Supervisors with exceptional knowledge, skills and practical application of the key areas of their role.  This PetroKnowledge course provides training that encompasses all the development that a modern Supervisor needs to fulfil their role in the organisation.  This includes leadership, management, problem solving, time management, team building, motivation as well as many others.  This is essential development for the Supervisory level.

This training course will highlight:

  • The importance of leadership and how this differs from traditional management techniques
  • The knowledge and techniques in order to improve your self-awareness
  • How to manage people through excellent interpersonal skills and communication techniques
  • Methods for developing increased performance management
  • Tools and techniques for productive time management and problem solving
  • The key dynamics for a high performing team; assigning roles and structure

The Structure

This comprehensive training course consists of two modules which can be booked as a 3-Week Training event, or as individual, 5 Day courses.

Module 1 - Building Leadership Core Competencies

Module 2 - Building Core Supervisory Competencies

Module 3 - Building Core Team Competencies


This training course is split into three modules:

MODULE I - The Influential Leader

MODULE II - Achieving Supervisory Excellence

MODULE III - Building Team Excellence

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1,2 and 3 back-to-back as a 2-week training course.

What are the Goals?

What are the Goals?

 By the end of this training course, participants will learn to:

  • Describe the differences in leadership and management and be aware of your own self-understanding
  • Understand your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
  • Learn time management techniques and problem solving models to improve decision making
  • Apply powerful interpersonal techniques to improve communication and manage others effectively
  • Apply development, coaching and feedback techniques to increase optimum people performance management
  • Improve team cohesion and impact on production through your management and actions.

Who is this Training Course for?

Who is this Training Course for?

This PetroKnowledge training course is suitable to a wide range of professionals but will greatly benefit:

  •  Newly promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

How will this Training Course be Presented?

How will this Training Course be Presented?

Participants to this training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course.  In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Daily Agenda

Module I: Building Leadership Core Competencies

Day One: Leadership: Self-awareness to Growth

Day 1 focuses on the leadership core competencies around you: your own self-awareness, personal power and leadership style.  Using this information you can then begin to develop yourself to become a more effective and inspirational leader.

Key behaviours

  • Self-awareness
  • Leadership style
  • Competency development
  • Personal power
  • Self confidence
  • Personal Development

Topics to be covered

  • Defining Leadership
  • Competencies of great leaders
  • Leadership styles, attributes and qualities
  • VUCA leadership: the new normal
  • Personal power and emotional intelligence
  • Self-understanding to SWOT
  • Leadership Assessment

Day Two: Leading through Positive Interaction and Influence

By definition, Leaders are great influencers. Having gained a clear insight into your self this day will focus on applying further core leadership competencies around positive interpersonal and influencing for success.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • People negotiation

Topics to be covered

  • Developing positive inspirational leadership
  • Psychology of personal interaction and motivation
  • Key interpersonal and engagement techniques
  • Influencing skills and methods
  • Social Networking: how to work the room
  • The art of social negotiation

Day Three: Client Relationship Building

Great leaders have strong networks to work with, utilize and support them.  They build trust with others and through this improve their leadership power and standing.  This day will focus on the key leadership competencies of building wider relations in business.

Key behaviours

  • Customer and Client focus
  • Accountability and Consistency
  • Business Influencing
  • Business communication
  • Partnership building

Topics to be covered

  • Defining your key clients and customers
  • 5 key fundamentals of lasting client building
  • Networking and business influence
  • Social media and business communication to build relationships
  • Developing long-term partnerships through trust and integrity

Day Four: Leadership for Sustainable Growth

In order to move the organisation forward and promote growth the core leadership competencies of the leader will involve setting direction and ensuring the delivery of objectives to individuals and teams.  This day will focus on these key leadership areas.

Key behaviours

  • Setting direction
  • Goal directedness
  • Results orientation
  • Role allocation
  • Inspiring communication

Topics to be covered

  • Creating an environment for growth
  • Forming vision and values
  • Defining Organisational Aims, Goals, and Targets
  • Developing and cascading clear business objectives
  • Communicating the message as a leader

Day Five: Leading Organisational Success

The 5th day of the training programme will focus on leading the organisation through setting the wider organisational direction; as well as the core leadership competencies of the importance of succession planning to ensure sustainable growth.

Key behaviours

  • Facilitating change
  • Strategic planning
  • Organisational Sustainability
  • Future planning
  • Future personal development

Topics to be covered

  • Leading through change
  • Strategic and future planning
  • Organisational Planning: Succession Planning for a sustainable future
  • Celebrating organisational success
  • Next steps

Module II: Building Core Supervisory Competencies

Day Six: The Importance of the Supervisory Role in the Organisation

Day 6 will cover the key supervisory competencies surrounding self-awareness  leading to the internal competency of self-management.

Key behaviours

  • Role identification
  • Self-awareness
  • Personal Confidence
  • Integrity
  • Knowledge management

Topics to be covered

  • Supervisory role: importance in organizational success
  • Managing or Leading as a Supervisor?
  • The Power Bases of the Supervisor
  • Supervisory characteristics, competences and behaviours
  • Inspiring change and innovations leading to continuous improvement
  • Personal Accountability, Reliability, Integrity and Honesty

Day Seven: Problem solving, Decision Making and Time Management

Day 7 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

  • Problem Solving
  • Decision Making
  • Risk analysis
  • Time Management
  • Resource allocation

Topics to be covered

  • Defining problems
  • Assessing risks and analyzing problems
  • Problem solving models and techniques
  • Decision making processes
  • Time problems
  • Prioritizing your time and others
  • Allocating resources

Day Eight: Mastering Communication and Interpersonal Skills

Day 8 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication.  In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

  • Interpersonal skills
  • Influencing through personal engagement
  • Accurate Listening
  • Non-verbal communication awareness
  • Conflict resolution
  • People negotiation

Topics to be covered

  • Overcoming communication barriers
  • The power of questions
  • Active listening skills
  • How to influence the outcome/effects of others
  • Persuasion and negotiation: keys to personal influence
  • Conflict management: managing conflict assertively
  • Effective meeting skills

Day Nine: Managing your Team and Others for Results

A Supervisor is only as good the team they manage.  This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

  • Interdependence
  • Team dynamics
  • Group thinking
  • Motivation
  • Delegation

Topics to be covered

  • Factors for enhanced Team development
  • Increasing team performance
  • Group dynamics
  • Job enrichment and motivation
  • Effective delegation of tasks

Day Ten: Developing your Team and Others

This 10th day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

  • Development of others
  • Development planning
  • Coaching
  • Giving Feedback
  • Enhanced performance

Topics to be covered

  • How people learn
  • Positive development: training and development planning
  • Coaching for personal and team growth
  • Giving powerful feedback to increase optimum performance
  • Next steps

Module III: Building Core Team Competencies

Day Eleven: Understanding Team Dynamics and Structure

On Day 11, we set the foundations for building core team competencies, focusing on the leadership and team dynamics needed to succeed.

Key behaviours

  • Leadership
  • Team structure
  • Team dynamics
  • Self-awareness
  • Team role behaviour

Topics to be covered

  • Team Leadership
  • The sociology of the team
  • Non-traditional team structures
  • Working the Team Performance Curve
  • Team Profile Assessment
  • Identifying optimum team roles

Day Twelve: Achieving Engagement and Alignment

Communication is important in any business environment, but in building core team competencies it is vital to ensure group cohesion and good relations.  Day 12 will focus on the key team competencies around team interpersonal and communication skills.

Key behaviours

  • Communication skills
  • Listening skills
  • Interpersonal skills
  • Influencing
  • Handling and managing change

Topics to be covered

  • Team communication structures
  • Effective interpersonal communication
  • Active Listening
  • Influencing for results
  • Creating and communicating the vison
  • Managing change within the team

Day Thirteen: Increasing Team Performance and Collaboration

Day 13 focuses on team performance and collaboration as part of the core team competencies.  A team requires direction to ensure maximum performance and while operating at high capacity any team disharmony will need to be managed accordingly.

Key behaviours

  • Managing performance
  • Setting objectives
  • Reward strategies
  • Managing and dealing with conflict
  • Negotiation

Topics to be covered

  • Team performance management
  • Objective setting for increased performance
  • Motivation and reward within teams
  • Active conflict management in teams
  • Negotiation strategies to achieve team agreement

Day Fourteen: Igniting Team Innovation

Collectively a team is a powerful force to generate ideas and solutions.  This core team building competency requires the freedom to actively contribute to the ideas and dreams through powerful problem and innovation techniques, which will be covered on this 14th training day.

Key behaviours

  • Problem solving
  • Decision making
  • Group consensus methods
  • Inter-group communication
  • Consensus forming

Topics to be covered

  • Team factors: ACL model
  • Problem solving: defining the problem
  • Team problem solving techniques
  • Innovation and creativity
  • Decision making and reaching a consensus

Day Fifteen: Empowerment and Team Development

The final day of the training course will focus on the core team competencies surrounding development.  To ensure that you continually get the best out of your team it is vital that you actively develop them to ensure continued success.

Key behaviours

  • Developing others
  • Delegation
  • Empowerment
  • Giving feedback
  • Mentoring and Coaching in teams

Topics to be covered

  • Empowering for success
  • Effective Team delegation
  • Development planning
  • Team Mentoring and Coaching
  • Feedback for greater improvement


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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