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Why Choose this Training Course?
Etiquette is about the rules of expected behavior in society. Good business etiquette creates a professional, mutually respectful atmosphere and improves communication. People feel better about their work, their suppliers, their employers and more at ease when they feel respected, and that leads to better relationships as well to influence and persuade people you need a high level of interpersonal skills. We have all experienced moments of embarrassment when others do not understand or are offended by our behavior.
This exciting and challenging Business and Corporate Etiquette training course will help you to improve your impact on others and, in turn, their response to you. These skills will help you in your job, your career and in your life. They do not just apply in face-to-face communication but in online and virtual situations as well.
This PetroKnowledge Business and Corporate Etiquette training course will highlight:
How etiquette, emotional intelligence and active listening affect our lives
To use the skills of correct etiquette in every situation
Correct forms of address and behavior for both formal and informal situations
How to handle difficult situations with style
How to project yourself and your organization perfectly online
What are the Goals?
The objectives of this Business and Corporate Etiquette training course are:
To focus on your ideal image and work to deliver it
To refine and hone your communications skills to develop successful relationships
To understand the rules of behavior in every situation
To provide an opportunity update your social skills and knowledge
To display courtesy and concern across all communications channels
Who is this Training Course for?
This Business and Corporate Etiquette training course on Business and Corporate Etiquette would benefit a wide range of professionals but is particularly relevant for:
Public Relations Officers
Team Leaders and Managers
Corporate Communications Practitioners
Public Affairs Specialists
How will this Training Course be Presented?
This Business and Corporate Etiquette training course uses a wide variety of proven adult learning techniques to ensure effective assimilation and retention of the information presented. This training course is highly interactive and will prompt delegates to reflect on their own thinking, communication style and practice.
Your Tutor will guide and facilitate learning using a wide variety of methods including direct input, video, discussions, case studies and group and individual exercises to focus on the themes of the course, practice skills and receive feedback.
The company will benefit in the following ways:
Help present your organization with poise and confidence
Project your brand values through skilled staff
Have confidence that your staff can acquit themselves well in any situation
Improve relationships within the organization
Improve relationships with customers, investors and other external stakeholders
See an increase in staff assurance and demeanor
The personal benefits to be derived from attending this Business and Corporate Etiquette training course include the following:
Greater understanding of relationships both formal and informal and how to nurture them
Improved understanding of how to approach specific people and achieve success
Greater understanding of how to improve online media personal impact
Knowing how to conduct yourself on formal occasions
Being able to deal masterfully with formal dining events
Improved level of confidence
Day One: The Changing World of Etiquette and Social Expectations
The changing world of communication and the challenges it poses
The importance of relationships and their impact on reputation
Establishing and maintaining cordial relationships
What is your reputation and what would you like it to be?
Targeting people in your network – what relationships do you need to succeed?
First impressions count and how to make them
Day Two: Investing in Yourself
The importance of appearance, dress, and grooming
The importance of body language from handshake to hangouts
Touchpoints and Moments of Truth
How to prepare for and profit from any networking opportunity
Assessing and tailoring your style
Personality types and how to deal with difficult people
Day Three: Etiquette Across All Media
Formal writing – letters, memos, and reports
Day Four: Mastering Social Events
How to issue and reply to invitations
Correct forms of address
How to introduce people?
Making small talk
Dining etiquette and making sense of table settings
Have them ‘eating out of your hand’
Day Five: Continuous Improvement
Setting SMART goals for self-improvement
Researching your contacts
Building up a wardrobe for all occasions; dress codes
Giving and receiving gifts – How to choose?
The power of follow-up and staying in touch
Building your confidence and presence
On successful completion of this training course, a PetroKnowledge Certificate will be
awarded to the delegates
In Association With
Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients