We provide a wider range of training options. Tailored and customized, we can deliver your organization’s training needs anytime, anywhere.
Why Choose this Training Course?
Today’s successful managers and leaders must build strong relationships with stakeholders. This is essential for successful running of projects, plans and events. Your stakeholder relationships can best develop by improving your ability to communicate, collaborate and engage with multiple stakeholders, across all communication channels.
This Stakeholder Engagement & Management training course will help your skills in negotiating, influencing, communicating and persuading all the many internal and external stakeholders you might have to deal with. It is an ideal training course for those who work in a busy professional organisation and are seeking more responsibility.
This PetroKnowledge training course will feature:
Effective contact and communication with internal and external stakeholders
Successful and meaningful engagement with individuals and teams of stakeholders
Developing a strategic approach to stakeholder relationships
Effective communication and emotional intelligence for stakeholder engagement
Techniques for creating win-win outcomes through better negotiation
Collaborative and coordination skills, plus convincing, persuading and influencing techniques
What are the Goals?
By the end of this Stakeholder Engagement & Management training course, participants will be able to:
Enhance and improve cross-functional relationship and build rapport, as well as manage stakeholders’ expectations and gain their buying in
Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
Identify, plan and execute Good, Best and Right Communication strategy to the internal and external Stakeholders
Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs and demands
Track Stakeholders expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings
Who is this Training Course for?
This Stakeholder Engagement & Management training course is suitable to a wide range of professionals but will greatly benefit:
Professionals who want to learn techniques to work with other colleagues
Team leaders, supervisors, section heads and managers
Professionals who have an interest in a management position
Project, purchasing, finance & production officers and personnel
Technical professionals including those in Maintenance, Engineering & Production
Secretaries, clerks, administrative and support staff
How will this Training Course be Presented?
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes individual and group activities, role-plays, small-group activities, short videos, and case studies. Enjoyable but learning based activities will be offered to the participants. This is a very practical course with many team and individual activities.
Day One: Stakeholders Engagement Process
Essentials of Stakeholders Management – Skills and Competencies
Cooperate, work together, join forces and team up – what is the strategy?
Identifying, anticipating and analysing Stakeholder’s requirements, demands and needs
Managing tricky, complex, complicated, challenged and difficult Stakeholders
The Stakeholders Prioritisation Game – Ramping Up and Ramping Down
How to manage stakeholders’ expectations that can’t be managed effectively
Strong and confident stakeholders’ relationships to ensure increased success
Day Two: Building Strategic Relationships
How to build and manage key relationships within a stakeholder group
Qualifying and managing key influencers accurately
Producing a ‘relationship matrix’ for each account quickly and easily
How best to approaching and developing new contacts
Developing a coach or advocate in every client site pro-actively
Day Three: Influence Skills when Working with Stakeholders
How to integrate your business style and solutions with the stakeholder’s needs and processes
Getting your message and strategy across to C-level contacts
Being able to better anticipate, identify, create, and develop opportunities within a group.
Knowing your personalised value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.
Tools, techniques and principles of influence.
Day Four: Communication and Negotiation with Emotional Intelligence
Effective Communication and Emotional Intelligence
Emotional Manager instead of Program/Project/Functional/Capability Lead Manager
Effective Convincing, Persuading and Influencing techniques
Collaborative and Coordinated skills – achieving commitment and consistency
Compromise and Concession middle point
Win to Win and Win to Lose
Stakeholders Relationship game and rapport
Day Five: Teamwork and Time Management for Stakeholder Relationship Building
Working with other stakeholders inside and outdies your organisation to achieve your account goals
Managing and working with a virtual team and creating cross-departmental communication loops
Managing your time and stakeholders effectively on a daily basis
Setting priorities, goals and account objectives for stakeholder relationship building.
On successful completion of this training course, a PetroKnowledge Certificate will be
awarded to the delegates
In Association With
Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients