Mediation Skills for Leaders and Managers

An Intensive 5-day Training Course

Mediation Skills for Leaders and Managers

Leading, Negotiating and Handling Workplace Disputes

Mediation Skills for Leaders and Managers

Scheduled Dates

Classroom

05 - 09 May 2025London - UK$5,950RESERVE A SEAT
04 - 08 Aug 2025Amsterdam - The Netherlands$5,950RESERVE A SEAT
24 - 28 Nov 2025Dubai - UAE$5,950RESERVE A SEAT
05 - 09 Jan 2026London - UK$5,950RESERVE A SEAT
23 - 27 Mar 2026Barcelona - Spain$5,950RESERVE A SEAT

Would an alternative date be more suitable?

We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.

In-House Solutions ›

Why Choose this Training Course?

Disputes often arise at work and are inherent in human nature. Discussions often involve differing opinions which can result in disagreements and ultimately, if not handed effectively, to conflict.

Mediation is a manager’s ability to assist conflicting parties to come to an understanding and bring about a resolution which will enable the workforce to function effectively. Leaders and managers who are competent in workplace mediation can produce swift results reduce the burden on human resource is departments and boost company morale and performance.

This Mediation Skills for Leaders and Managers training course provides leaders and managers with the skills they will require to mediate when disputes begin to escalate. By having an understanding of their natural leadership style, they will be able to build trust when intervening in dispute situations. The Mediation Skills for Leaders and Managers training course will bring a focus on communication skills which are required to be able to gain the trust of the parties involved, use effective questioning skills to fully understand the situation and apply emotional intelligence to bring about a workable resolution for all concerned.

This Petroknowledge training course will feature:

  • Insights into how leaders can adapt their behaviours to be better at mediating disputes
  • Techniques for managing people who have a tendency towards disagreement and conflict rather than harmony in the workplace
  • Approaches to avoid conflict escalation
  • An understanding of the role emotional intelligence can play in the mediation process
  • How to develop an understanding of finding common ground and analysing each individual’s interpretation of standards in moral judgments and fairness.

What are the Goals?

At the end of this Mediation Skills for Leaders and Managers training course, you will have the foundation you need in order to:

  • Lead teams more effectively and harmoniously towards achieving results
  • Align staff members through a better understanding of each other's opinions and standpoints when addressing difficult situations.
  • Use listening and other effective communication skills when preventing the escalation of disputes
  • Forge deeper connections with members of your team who perhaps differing opinions
  • Provide support to those who are struggling to reach decisions

Who is this Training Course for?

This PetroKnowledge Mediation Skills for Leaders and Managers training course is suitable to a wide range of professionals but will greatly benefit new and experienced leaders and managers who wish to bring their personalities and abilities into their leadership roles to inspire and facilitate their teams’ best performance, helping them to overcome conflict and disagreement within a trusting environment. Anyone who finds themselves having to deal with disputes and engaging with parties in a mediation role.

How will this Training Course be Presented?

This Mediation Skills for Leaders and Managers training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role-playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their communication and mediation skills to increase the value for money provided to their employer.

Organisational Impact

Organisations will benefit directly from sending their clients on this training course in the following ways:

  • As a result of mediation interventions managers will be able to encourage individuals to make better decisions and have which will result in more effective solutions being found.
  • As serious disputes can be internally resolved using mediation there will be a financial saving by not having to engage external organisations to provide arbitration and litigation services
  • There is likely to be a reduction in downtime due to effective handling disputes and prevention of them escalating.
  • Staff will become more empowered to handle disagreements and disputes themselves rather than allowing them to escalate.
  • Staff morale will be improved as there will be skills at management level to deal effectively with disagreements and disputes.

Personal Impact

Participants will gain personal benefit from this training course by enhancing their leadership and management skills in the area of mediation in the following ways:

  • Managers will have an improved skill set especially in the area of mediation
  • staff and managers alike will feel more empowered to handle disputes and disagreements earlier therefore allowing them to become more productive.
  • Leaders and managers will gain confidence in their ability 2 act as a facilitator when intervening in disputes.
  • Participants will have received reflection on their natural style of managing and leading teams enabling them to make better choices for the future.
  • Participants will have improved levels of emotional intelligence when dealing with others.

Daily Agenda

Day One: Understanding Workplace Conflict and Dispute Resolution Principles
  • The causes of conflict at work
  • Taking steps to avoid conflict escalation
  • Key approaches to resolving disputes
  • Mediation in context
  • The 12-stage process for mediation
  • Carnvale’s Strategic choice model of mediator behaviour
Day Two: Leadership Styles and Identifying Opportunities for Mediation
  • The difference between leadership and management
  • Leadership styles and effect on conflict in the workplace
  • Conflict seekers and conflict avoiders
  • People management and team interactions
  • The mystery of how to deal with people
  • Developing a route map of managerial dispute interventions
Day Three: Third Party Interventions and Managing Difficult Situations
  • The role of the mediator
  • Maintaining neutrality and avoiding bias as a mediator
  • Winning acceptance and trust
  • Understanding the role of emotional intelligence in mediation
  • Preparing for productive conversations
  • Restoring relationships when conflict is overcome
Day Four: Enhancing Communication Skills for Effective Mediation
  • Establishing the environment for successful mediation
  • Understanding cultural differences
  • Using open-ended questions to encourage dialogue
  • The importance of active listening and non-verbal communication
  • Empowering the parties to take ownership
  • The power of praise, confidence and performance achievement
Day Five: Combining Formal Intervention Methods when Resolving Issues
  • Collaborative problem-solving
  • Combined approaches to resolving issues
  • Informal intervention approaches
  • Alternative dispute resolution methods
  • What if the parties won’t engage?
  • Common ground and standards of fairness

Certificate

  • On successful completion of this Training Course / Online Training Course, a PetroKnowledge Certificate / E-Certificate will be awarded to the delegates.

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Frequently Asked Questions

Why PetroKnowledge?

PetroKnowledge is a globally recognized provider of training courses for oil and gas professionals, offering a wide range of specialized training courses designed to enhance knowledge, skills, and expertise in the energy sector. With courses tailored to meet the evolving demands of the oil and gas industry, PetroKnowledge helps professionals stay up-to-date with industry standards, technological advancements, and best practices.

Who are these training courses designed for?

Our courses are specifically developed for professionals in the oil and gas industry, including engineers, technical staff, managers, and other specialists looking to advance their careers. Whether you’re a seasoned expert or new to the sector, our training for oil and gas professionals is suited to individuals at all stages of their professional journey.

Are the courses delivered online or in person?

PetroKnowledge offers flexible learning solutions with both online courses and in-person training options. Online courses for oil and gas professionals provide the flexibility to learn from anywhere, while in-person courses offer a hands-on, interactive learning environment. Each training course page provides detailed information on the delivery format, allowing you to choose the option that best meets your learning style and schedule

Can I get a customized training course for my team?

Yes, PetroKnowledge offers customized in-house training solutions for organizations looking to upskill their teams. We work closely with companies to design bespoke training courses for oil and gas professionals that address specific challenges and objectives. Whether you need on-site training or online solutions, we can tailor the training courses to suit your organization’s needs.

Are there any prerequisites for attending a course?

Certain advanced training courses for oil and gas professionals may require prior experience or technical knowledge. These prerequisites ensure that participants can fully benefit from the course content. We recommend reviewing the course description on the relevant page to determine if any prerequisites apply to your selected course.

How can I enroll in a course?

Enrolling in one of our training courses for oil and gas professionals is simple and convenient. Navigate to the specific course page, click “Enroll Now,” and complete the registration form. You will receive a confirmation email with further details on how to proceed.

You may also get in touch with our Registration Team on
+971 50 981 7386 | +971 2 557 7389 or send an email to [email protected]

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Will I receive a certificate after completing the course?

Yes, upon successful completion of our courses for professionals in the oil and gas industry, you will receive an industry-recognized certificate from PetroKnowledge. This certification is designed to validate your skills and knowledge and can significantly enhance your professional credentials, boosting your career prospects in the competitive oil and gas sector.

When and how do I arrange payments?

We offer two convenient payment options:

  • Bank Transfer – You can make payment via bank transfer. Once your registration is confirmed, you will receive an invoice with the banking details for the transfer. We would require you to supply a swift copy for us to confirm receipt of funds.
  • Payment Link – Alternatively, we provide a secure payment link that you can use to complete your payment after your registration has been confirmed.

What is the refund or cancellation policy?

Our refund and cancellation policy varies depending on the course and circumstances. Generally, cancellations made at least 21 days before the training are eligible for a refund, less any administrative fees. If you have any specific inquiries about the cancellation or refund, don’t hesitate to contact our support team, who can assist with your booking and cancellation queries.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to [email protected].

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