Disputes often arise at work and are inherent in human nature. Discussions often involve differing opinions which can result in disagreements and ultimately, if not handed effectively, to conflict.
Mediation is a manager’s ability to assist conflicting parties to come to an understanding and bring about a resolution which will enable the workforce to function effectively. Team leaders and managers who are competent in workplace mediation can produce swift results reduce the burden on human resource is departments and boost company morale and performance.
This Mediation Skills for Team Leaders and Managers training course provides team leaders and managers with the skills they will require to mediate when disputes begin to escalate. By having an understanding of their natural leadership style, they will be able to build trust when intervening in dispute situations. The Mediation Skills for Team Leaders and Managers training course will bring a focus on communication skills which are required to be able to gain the trust of the parties involved, use effective questioning skills to fully understand the situation and apply emotional intelligence to bring about a workable resolution for all concerned.
This Petroknowledge training course will feature:
At the end of this Mediation Skills for Team Leaders and Managers training course, you will have the foundation you need in order to:
This PetroKnowledge Mediation Skills for Team Leaders and Managers training course is suitable to a wide range of professionals but will greatly benefit new and experienced team leaders and managers who wish to bring their personalities and abilities into their leadership roles to inspire and facilitate their teams’ best performance, helping them to overcome conflict and disagreement within a trusting environment. Anyone who finds themselves having to deal with disputes and engaging with parties in a mediation role.
This Mediation Skills for Team Leaders and Managers training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role-playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their communication and mediation skills to increase the value for money provided to their employer.
Organisations will benefit directly from sending their clients on this training course in the following ways:
Participants will gain personal benefit from this training course by enhancing their leadership and management skills in the area of mediation in the following ways:
We offer a variety of tailored training options, customized to meet your organisation's needs. Delivered anytime, anywhere, we make it easy to bring expert training directly to your team.
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