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Best Practices in Multishift Operations

An Intensive 5-Day Training Course

Best Practices in Multishift Operations

Achieving Operational Excellence in Multishift Management

Scheduled Dates

29 Apr - 03 May 2024 Amsterdam - The Netherlands $5,950
10 - 14 Jun 2024 Dubai - UAE $5,950
16 - 20 Sep 2024 Dubai - UAE $5,950
14 - 18 Oct 2024 Barcelona - Spain $5,950
18 - 22 Nov 2024 London - UK $5,950
06 - 10 Jan 2025 Dubai - UAE $5,950
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Why Choose this Training Course?

Why Choose this Training Course? 

Whether you work in the oil & gas industry, process industries, network service providers, hospitals or hotels, what all these have in common is multi-shift operations. For a facility to operate safely and efficiently 24/7, it is necessary to apply best practices to shift working. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.

This PetroKnowledge training course will reveal how the world's most successful companies manage multiple-shift 24-hour operations. In order to succeed in today’s highly competitive global economy, all 24-hour operations must continuously improve to deliver world-class people and process performance. This requires highly motivated and skilled shift supervisors and managers, who are capable of getting the very best from all of the resources available to them, crucially ensuring that the needs of the shift teams are met in terms of personal well-being, the personal development of excellent operators and team development.

This PetroKnowledge training course will feature:

  • Why 24/7 operation needs multiple-shift working
  • How Shift working introduces extra challenges
  • Communication and leadership for shift working
  • Why shift working increases risk from fatigue and at changeover
  • Development of strategies to manage shift risks, issues and become a world-class 24/7 operation

What are the Goals?

What are the Goals? 

By the end of this training course, participants will be able to:

  • Recognize and appreciate the issues associated with 24/7 shift operation
  • Identify strategies to deal with the issues
  • Benchmark your performance against that of world-class facilities and explore alternative shift schedules
  • Develop effective Shift Supervisors
  • Create an Action Plan for continuous improvement back at work

Who is this Training Course for?

Who is this Training Course for? 

This training course has proved beneficial for people new to shift operations, and those who have been on shift for 20 years or more.

This training course is suitable to a wide range of professionals but will greatly benefit delegates new to shift working environments, as well as those with many years experience of shift work, from both process and non-process industries, namely: 

  • Plant/operations personnel and managers, shift supervisors and shift team leaders
  • Personnel interested in Quality and Quality Assurance
  • Maintenance and Engineering Personnel
  • Training & Development Personnel
  • Personnel from Logistics or Network Support Teams
  • Personnel from Customer Service at any level
  • HR Personnel and those involved in Staff health and welfare at any level

How will this Training Course be Presented?

How will this Training Course be Presented? 

This informative training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a combination of lecture, discussion and group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to the session for group discussion. In addition, we will discuss Best Practices currently used at participants' companies so that delegates will have the opportunity to learn from numerous sources. Each delegate will develop a personal Action Plan that will help guide future improvement efforts back at work.

Daily Agenda

Day One: Understanding the Issues Associated with Shift Working

  • Shift Working Self-Assessment - How does your operation measure up?
  • Communication
  • Continuity of operation and Consistency of approach
  • Benchmarking against world-class operations
  • Shift-to-shift handover
  • Fatigue and its consequences and other People issues

Day Two:  Effective Communications, Effective Shift Handover & Continuity of Operation 

  • Deliver effective management communication to all shifts
  • Improve shift leader-team communications
  • Develop effective interfaces across shifts
  • Best practices for effective shift handover and start of shift meetings
  • Teamwork
  • Effective standard operating procedures Training and developing shift teams

Day Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations 

  • Evolution of the role of supervisor
  • Training and developing effective supervisors 
  • Benchmarking performance of supervisors
  • Understanding CI
  • Workplace organization, 5S and TPS
  • Management visibility/GEMBA

Day Four:  Dealing with Fatigue, Pros and Cons of Different Shift Systems

  • The body clock and circadian rhythms
  • Causes of fatigue & fatigue countermeasures
  • Ergonomics
  • History of shift working
  • Alternative shift schedules
  • Analysis of delegates' shift schedules and issues

Day Five: Dealing with People Issues on Shift

  • Managing performance
  • Dealing with poor performance
  • Improving motivation and counseling
  • Discipline
  • Consistency of approach
  • Applying the learning - group vision and action plan


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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