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Why Choose this Training Course?
Why Choose this Course?
This course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organisation during a crisis or emergency. The skills and competencies that are required to lead in these circumstances are much more demanding of the leader than normal everyday leadership. Leaders have to make decisions quickly while accepting significant risk in order to achieve a favourable outcome for their organisation, its members and clients, as well as the public it serves.
This course will feature:
Exercising leadership and personnel management under emergency and crisis situations
Assessing, prioritizing, and managing risks and threats before, during, and after a crisis or emergency
Making decisions quickly and efficiently, and knowing when and how to involve others and to delegate effectively
Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
Conducting emergency and crisis management operations
What are the Goals?
What are the Goals?
By the end of this course, participants will be able to:
Understand individual and collective psychology and organisational dynamics in crises and emergencies
Analyse and make rational decisions in before, during and after crises and emergencies
Lead teams and organisations in crises and emergencies
Solve problems and manage crises and emergencies
Understand and apply ethical factors in crisis and emergency leadership
Who is this Training Course for?
Who is this Course for?
Executives, Entrepreneurs, and Managers who must build and lead dynamic and high performing teams and organisations in risky situations with a high probability of crises or emergencies are encouraged to attend to this course.
This course is suitable to a wide range of professionals but will greatly benefit:
Line and functional managers, team leaders and supervisors in organisations of all sizes
Emergency and crisis management professionals in the public and private sectors
Project and programme management professionals
Professionals in health care, public safety, and government agencies
How will this Training Course be Presented?
How will this be Presented?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes speaker input, facilitated discussion, syndicate work and practical exercises, videos, self-tests, all with an emphasis on delegate involvement throughout.
Day One: Psychology and Dynamics of Crises and Emergencies
The nature of crises and emergencies
Individual psychology under crisis and emergency conditions
Collective psychology under crisis and emergency conditions
Evolution and dynamics of crises and emergencies
Crises and emergencies don’t just work 8 hour days
Tasks of leaders before, during, and after a crisis or emergency
Day Two: Rational Decision-Making in Crises and Emergencies
Instinct, intuition, and reason
Rational decision-making processes
Individual and collective decision-making
Delegation through mission-based leadership
Nested hierarchical planning and operations
Day Three: Leading Teams and Organizations
Organizational and public responsibilities of leaders in crises and emergencies
Crisis/emergency management organization
Creating effective and efficient teams through rapid team building
Creating effective and efficient inter-agency cooperation and collaboration
Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
Principles of operational command and leadership
Day Four: Solving the Problem: Managing the Crisis or Emergency
Seeking cause and effect to solve the problem, not to attribute blame or responsibility
Creating and running a crisis/emergency command centre
Elements of risk management: prevention, response, containment, and recovery
Principles of business continuity and crisis operations
Information gathering and situational awareness
Operational rhythm, routines, and information management
Day Five: Ethical Factors in Crisis and Emergency Leadership
Caring for subordinates and their families
The leader's self-care
Responsibilities to authorities, the public and/or victims
Managing and leveraging the media
After-action review and lessons learned processes
Preparing for the next crisis or emergency
On successful completion of this training course, a PetroKnowledge Certificate will be
awarded to the delegates
In Association With
The Energy Training Centre
Our collaboration with The Energy Training Centre aims to provide the best training services and benefits for our valued clients.