Mastering Emotional Agility at Work

An Intensive 5-Day Training Course

Mastering Emotional Agility at Work

How to Use Soft Skills to Get Hard Results in the Workplace

Scheduled Dates

06 - 10 May 2024 Dubai - UAE $5,950
08 - 12 Jul 2024 Dubai - UAE $5,950
07 - 11 Oct 2024 Barcelona - Spain $5,950
11 - 15 Nov 2024 London - UK $5,950
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Why Choose this Training Course?

This Mastering Emotional Agility at Work training course covers the emotional tools for effective teamwork and team management. The concept of Emotional Agility introduces a new way of relating to yourself and the world around you. Those with high emotional intelligence and agility tend to succeed in most areas of their lives. Effective leaders do not suppress or deny their inner experiences. In contrast, they approach them with mindfulness, values, and productivity-developing what we call emotional agility. The ability to manage one's thoughts and feelings is essential in today's complex, fast-changing knowledge economy.

In this training course, participants will learn how to handle their emotions effectively, learn how to identify and manage people’s emotions and build a high-performance team through emotional agility.

This PetroKnowledge Mastering Emotional Agility at Work training course will highlight

  • The importance of emotional agility to your organization
  • The concept of emotional competencies
  • Identifying micro-expressions
  • Developing awareness and empathy for people’s feelings
  • Leadership through inner sensations and inner voices
  • Leadership through perception and sensation
  • Crises management through emotional intelligence
  • Developing a healthy and thriving workplace environment

What are the Goals?

At the end of this Mastering Emotional Agility at Work training course, you will learn how to:

  • Incorporate Emotional Agility tools and techniques into your daily work
  • Handle conflict and complex situations more efficiently
  • Communicate more clearly with subordinates and managers
  • Improve your working relationship with colleagues
  • Develop successful and resilient teams
  • Create a coaching and mentoring culture at your workplace

Who is this Training Course for?

This GLOMACS Mastering Emotional Agility at Work training course targets learners in mid- to senior-level positions who wish to manage their teams effectively. This course is designed so that you will be able to understand, practice, and implement the tools and techniques presented.

The course is recommended for mid-level managers and directors who are looking to manage their teams more efficiently and for professionals who would like to advance into a managerial role.

How will this Training Course be Presented?

This course will use various proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each topic and interactive trainer lead sessions of discussion. There will also be practical sessions where participants can practice and experience course-related activities. Practical and fun exercises, short video presentations, small group work and feedback will be used to facilitate learning.

Organisational Impact

  • Emotional agility in the workplace gives the ability to create better relationships with your clients and coworkers and promote a positive work environment for the whole team.
  • It helps your organization to effectively manage conflict
  • Positive emotions broaden employees' thinking, making them more open to new ideas and possibilities.
  • Emotional agility helps to increase employee engagement, their level of motivation, and help them to put more effort into their work.
  • Increasing self-awareness, self-management, and an understanding of interpersonal dynamics
  • Reduced stress, enhanced physical health and mental well being

Personal Impact

  • Navigate difficult conversations using emotions as a strategic resource
  • Take control of your decisions and actions by detaching from emotions
  • Align your mindset, motivation, and habits with small, purposeful adjustments
  • Utilize emotional intelligence concepts in the workplace by appreciating teammates' contributions
  • Developing an openness to new ideas and changing perspectives for change
  • Maintaining resoluteness in the face of pressure to cave
  • Demonstrating self-confidence to lead and influence
  • Supporting and empathizing in order to build relationships

Daily Agenda

Day One: Fundamentals of Emotional Agility (EA)

  • Introduction to Emotional Agility
  • Stages to Emotional Agility
  • Why EA is important to your organization
  • Emotional Agility vs Organizational Agility
  • Emotional Competencies
  • Exploring self-awareness strategies

Day Two: Emotional Agility Communicating Techniques

  • High context vs low context communication
  • Micro-expressions: involuntary messaging
  • Face: Strongest indicator of emotions under stress and high stakes
  • Understand how micro-expressions are expressed
  • Identify universal emotions such as anger, fear, contempt, disgust, sadness, surprise and joy
  • Develop awareness and empathy for what people are hiding (feelings/agendas)
  • Detect lies/deceit and manage hidden agendas

Day Three: Enhancing leadership effectiveness through emotional agility

  • A guide to using EA to become a successful modern leader
  • Developing your leadership brand
  • Leadership through empathy: the gentle art of persuasion
  • The power of inner sensations and inner voices for leaders
  • The art of leadership through perception (mind) and sensation (body)
  • Overview of EI's physiological and neurological components
  • Building a high-performance team using EA
  • Using EA to influence as a leader

Day Four: Managing Crisis with Emotional Agility

  • Definition of resilience and variables that contribute to resilience
  • Emotional complexity
  • The art of letting go of expectations
  • Emotional intelligence competencies to help navigate a crisis.
  • Crisis management: how to deal with it using EA
  • Facing and addressing thoughts, emotions and behaviors
  • Practicing detached observation
  • Moving on: introducing habit-tweaking techniques

Day Five: Embedding Emotional Agility Culture in your Organizations DNA

  • The stages and techniques for building empathy
  • Developing a healthy and thriving workplace environment
  • Increasing self-awareness, self-management, and an understanding of interpersonal dynamics
  • Cultivating compassion and resilience as part of a team-centered culture
  • Evaluating teams for signs of Disengagement
  • The role of emotional agility in conflict resolution
  • Managing anxiety and Increasing positive emotions


  • On successful completion of this training course, a PetroKnowledge Certificate will be awarded to the delegates

In Association With

GLOMACS Training

Our collaboration with GLOMACS aims to provide the best training services and benefits for our valued clients

Visit Website ›

Koukash Consultancy

Our collaboration with Koukash Consultancy aims to provide the best training services and benefits for our valued clients.

Visit Website ›

Frequently Asked Questions

How can I register for a training course?

  • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
  • You may also get in touch with our Registration Team on
    +971 50 981 7386 | +971 2 557 7389 or send an email to

When and how do I arrange payments?

  • Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted.
  • Invoices will be sent via email/courier to the ID/name and address provided.
  • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

When should I expect to receive confirmation of registration?

Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

Is there a discount for more than one registrant/course?

For corporate fees and group registration, please send your query to

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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